Technical Product Manager

2 weeks ago

Cape Town, South Africa skill-smiths Full time

**Role**: Technical Product Manager

**Type**: Permanent

**Location**: Remote
When was the last time you genuinely had fun at work? Does the prospect of working at a proper rocket-propelled start-up excite you? Have you cracked it once before and want to prove you can do it again, or maybe youre looking to challenge yourself by taking the next step in your career? Well, were looking for a Product Manager to help take us to the next stage in our growth - and have fun doing it.
We are an exciting SaaS company building next-generation customer experience and engagement software for the worlds top brands. We are a passionate and close-knit team of 40+ people, with offices in Sydney, Singapore, Amsterdam, Cape Town, Austin and Miami. This is a rare and exciting opportunity for a talented senior backend software engineer to make their mark on our product and technology stack that will shape the future trajectory of our business.
We are a values-driven organisation, and our eight Core Values keep us aligned and motivated every day:
**Zero Ego**: Were all equal players. Anyone can have an idea and everyones opinion gets a shot

**Think Like A Customer**: We want our customers to thrive. Our #1 commitment is to their success.

**Own It**: If you have a good idea, run with it. The ball is in your court, ace it.

**Punch Above**: Our size doesnt hold us back. Well go against anyone and outperform on agility and skill.

**Have Grit**: We strive to win. We are scrappy, resourceful, and determined.

**Laugh Out Loud**: Laughter is always heard around our offices. Dont underestimate the value of a one-liner.

**Build Each Other Up**: The whole is greater than the sum of its parts. We help each other out and celebrate as a team.

**Do The Right Thing**: We are responsible for what we put into the world. We play by the rules, even when its easier not to.
The Role
Our growing team is seeking a Product Manager - Technical to own and drive the product strategy and delivery for one of our products. You will take ownership of multiple areas of the product and collaborate with the team to design and develop products that solve problems for our users and achieve our business goals. You will have a key role in delivering against our product strategy and vision as we continue to grow.

**Day to day you will**:
Develop a deep understanding of your customer. Define the vision and strategy for your product area
Champion your product and collaborate with other product teams on dependencies & opportunities to build a holistic user experience across the portfolio
Collaborate with a cross-functional software development team consisting of engineering, product, design and QA on: product ideation and discovery, defining requirements and delivery to bring to life exceptional customer experiences
Define success metrics and make data-driven decisions to drive your product forward
Partner with our Solutions and Customer Support teams to ensure customers are successful with new features and improvements
Collaborate with Product Marketing on GTM initiatives
Communicate confidently and frequently to the Leadership team and wider business about your vision, roadmap, features, decisions and insights both on a technical and business level.
Drive the Agile development process, including sprint planning, backlog grooming, and sprint reviews.
Conduct regular meetings and communicate effectively with global teams to foster collaboration and ensure alignment.
Collaborate with stakeholders to define product requirements, prioritize features, and create product roadmaps.
Conduct market research and analysis to identify customer needs and competitive landscape.
Translate product vision and customer feedback into clear product specifications and user stories.
About you
5+ years experience working in technical product management
Track record of helping cross-functional teams be successful each day, resulting in high-quality work, and a supportive, happy environment
Technical Background and ability understand, evaluate and discuss technical integration scenarios and architectural concepts
Comfortable managing competing priorities in a fast-paced environment
Strong understanding of software development methodologies, including Agile and are excited to work with the other product teams to make improvements
Experience with drawing actionable insights from data, and liaising with customers to identify product opportunities
Comfortable working on greenfield projects and making informed decisions to shape and scope new products
Demonstrated ability to work autonomously and drive results.
Exceptional communication and interpersonal skills to collaborate effectively with global team
Excellent project management and organizational skills, with the ability to prioritize and manage multiple tasks simultaneously.
Strong problem-solving skills and ability to navigate complex technical challenges
Understand API documentation and ideating potential solutions
Passionate and mo

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