Customer Service Advisor

7 months ago

Cape Town, South Africa amplify5 Full time

Attention All UK Utilities Guru’s, We are expanding our operation and we need your expertise

We are looking for Customer Service people who are UK Utilities guru’s, Flexible and innovative and customer centric to look after our valued customer and assist them with queries.

Do you have 2 years or more experience within the UK utilities sector (Gas & Electricity)?

Are you full of ideas and passion? Do you want to work with cutting-edge technology? Then amplify5 is right for you

Working in Customer Operations, you will be at the heart of everything we do - helping our customers. You won’t just be part of the customers’ experience; you will make it. You will take full responsibility for what lands your way by delivering unforgettable customer service.

As a Customer Service Advisor you will have the opportunity to look after our customers throughout their time with us, helping with a wide range of queries and making sure they are happy.

**What's will you be doing?**
- Manage amount of incoming phone calls and achieve first call resolution.
- Open and closing customer case when appropriate to do so.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet quality standards in every customer interaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Take the extra mile to engage customers and achieve five start Trust Pilot.

**What skills you require**:

- Team player - enjoy being part of a team, knowing the part you play in your teams’ success, committed to giving your best.
- Passionate - genuinely excited to impress and help customers, drawing energy from having problems to solve - the more complex the better
- You also have a passion for technology
- Cool, calm and resilient - challenging work is what keeps you creative and motivated
- Curious - change feels good. You look for ways to develop yourself and love to explore new ways of doing things
- Attention to detail - you work diligently and ensure our brand is positively represented
- Happy to make your own decisions, fear of failing doesn’t hold you back, it drives you forward, learning all the time
- Open minded - you love the fact that you and everyone around you can be themselves, all day, every day.

In return you will work for a dynamic business, that values its people, and puts them and our customers at the heart of everything we do. Want to help shape our rewards and recognition? Join our engagement team Want to take an early finish, on us, on your birthday? Get out and enjoy yourself Your voice will truly be heard, as we commit to build a true, people first business.

**Job Types**: Full-time, Permanent

**Salary**: R7,500.00 per month

**Experience**:

- Unbroken Utilities Customer Service: 2 years (required)
- International BPO: 2 years (required)

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