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Senior Collections Team Agent

4 weeks ago

Benoni, Gauteng, South Africa Findojobs South Africa Full time

Welcome to Rentoza We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

The Role

We are looking for a Senior Collections Agent to join our dynamic team and help deliver a world-class digital customer experience within the verifications team for our rapidly growing subscriber base. This role is for an ambitious and highly motivated individual seeking the rare opportunity to help scale a high-growth technology company, across multiple verticals.

Key Responsibilities:

As a Senior Collections Agent, you will be responsible for:

  1. Handling collections operations and ensuring timely payments from customers.
  2. Communicating effectively with customers regarding their accounts.
  3. Collaborating with the team to improve collection processes.
  4. Providing exceptional customer service while handling sensitive situations.

Minimum Qualifications / Requirements:

  • Matric
  • Minimum of 1 - 2 Years Experience in a collections-related role
  • Proficiency in Google Workspace, Slack, Zendesk, Atlassian
  • Ability to work under pressure
  • Exceptional attention to detail, organisational and planning skills
  • Interpersonal skills (i.e. communication, ability to handle conflict, independence and time management)
  • Desire to learn, adapt, grow and think "outside the box"
  • A Team Player - reaching out to peers, fostering a good relationship with Team Leaders and Executives to establish an overall collaborative working relationship.
  • A Hard Worker - dedicated individual willing to go the extra mile to make sure a task is not only done, but done right
  • A Flexible / Adaptable Individual - adjusting quickly to changing priorities and conditions.
  • A Good Communicator - able to communicate effectively with peers and superiors.
  • A Broad Thinker - able to adapt various concepts to solve complex issues.

Offices:

  • Johannesburg
  • Cape Town
  • Durban

Benefits:

  • Free Friday lunches
  • Monthly socials
  • Discovery Medical aid
  • Paid annual leave
  • Employee Health and Wellness Assistance
  • Learning and Development opportunities
  • Community initiatives
  • Access to cutting-edge technology
  • Hybrid work model (after probationary period, if applicable)

If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting

At Rentoza, we try our best to get back to everyone who applies for our exciting positions. However, we receive quite a number of applications which makes it impossible to respond to all the potential candidates. If you don't hear back from us in 30 days, please consider your application unsuccessful.

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