Logistics Helpline Agent

3 days ago

Benoni, Gauteng, South Africa SpeedAF LOGISTICS South Africa Full time
Key Job Functions:

We're seeking a highly motivated Logistics Helpline Agent to join our SpeedAF LOGISTICS South Africa team. In this exciting role, you will be responsible for providing industry-leading customer service, ensuring client satisfaction, and driving business growth through effective communication and issue resolution.

Main Accountabilities:
  • Handle inbound calls, WhatsApp messages, and emails from clients, providing clear solutions to their delivery-related queries and concerns.
  • Stay updated on company policies, procedures, and product knowledge to offer expert advice and guidance to clients.
  • Multitask efficiently, managing multiple conversations simultaneously while maintaining high levels of productivity and accuracy.

What We Look For:
  • A customer-centric approach, with a passion for delivering exceptional service.
  • Strong communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds.
  • A proactive attitude, with a focus on finding solutions rather than dwelling on problems.

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