Fraud Analyst
5 days ago
A leading company in the iGaming industry is seeking a detail-oriented Fraud Analyst to join their team. This role is crucial in detecting, investigating, and preventing fraudulent activities to safeguard customers and uphold operational integrity.
The ideal candidate will have a strong background in fraud detection within iGaming, exceptional analytical skills, and a proactive mindset to mitigate risks effectively.
Key Responsibilities:
- Monitor player accounts and transactions to identify fraudulent activities such as bonus abuse, chargebacks, collusion, and account takeovers.
- Conduct in-depth investigations into suspicious cases, compiling detailed reports with findings and actionable recommendations.
- Analyze player behavior to detect unusual patterns and escalate concerns as needed.
- Maintain accurate, up-to-date records of all fraud cases in the case management system.
- Provide comprehensive fraud reports and assist in refining fraud detection strategies.
- Assess new and existing players to determine risk levels, verifying identities and financial information when required.
- Collaborate with compliance and customer support teams to resolve disputes related to fraud or suspicious activity.
- Ensure compliance with applicable regulations (e.g., UKGC, MGA, or relevant jurisdictional laws).
- Assist in developing, reviewing, and implementing fraud policies and procedures.
- Evaluate product, channel, and process changes from a fraud prevention perspective.
- Review internal controls and ensure fraud operations align with evolving regulatory requirements.
- Work closely with Payments, Customer Intelligence/Anti-Money Laundering (CI AML), and Customer
- Support teams to resolve fraud-related issues.
- Provide guidance and support on Fraud and KYC processes when needed.
- Generate reports on fraud trends, key performance indicators (KPIs), and mitigation strategies for senior management.
- Prepare and submit Suspicious Activity Reports (SARs) within required timeframes.
- Maintain thorough records of all investigations, findings, and actions taken.
Requirements:
- Fraud, Risk, AML, or Compliance-related qualification.
- Experience in the iGaming industry.
- Strong analytical and problem-solving skills with a keen eye for detail.
- Excellent communication skills, both written and verbal.
- Ability to collaborate across teams (e.g., product, marketing, compliance).
- Proven planning and organizational skills.
- Proactive and adaptable, thriving in a fast-paced, high-pressure environment.
- Understanding of iGaming fraud trends, tools, and mitigation strategies.
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