Fraud Analyst

2 weeks ago

Randburg, Gauteng, South Africa Initiate International Full time

A leading company in the iGaming industry is seeking a detail-oriented Fraud Analyst to join their team. This role is crucial in detecting, investigating, and preventing fraudulent activities to safeguard customers and uphold operational integrity. The ideal candidate will have a strong background in fraud detection within iGaming, exceptional analytical skills, and a proactive mindset to mitigate risks effectively.

Your key job responsibilities as the Fraud Analyst in Johannesburg, South Africa will include:

  1. Monitor player accounts and transactions to identify fraudulent activities such as bonus abuse, chargebacks, collusion, and account takeovers.
  2. Conduct in-depth investigations into suspicious cases, compiling detailed reports with findings and actionable recommendations.
  3. Analyze player behavior to detect unusual patterns and escalate concerns as needed.
  4. Maintain accurate, up-to-date records of all fraud cases in the case management system.
  5. Provide comprehensive fraud reports and assist in refining fraud detection strategies.
  6. Assess new and existing players to determine risk levels, verifying identities and financial information when required.
  7. Collaborate with compliance and customer support teams to resolve disputes related to fraud or suspicious activity.
  8. Ensure compliance with applicable regulations (e.g., UKGC, MGA, or relevant jurisdictional laws).
  9. Assist in developing, reviewing, and implementing fraud policies and procedures.
  10. Evaluate product, channel, and process changes from a fraud prevention perspective.
  11. Review internal controls and ensure fraud operations align with evolving regulatory requirements.
  12. Work closely with Payments, Customer Intelligence / Anti-Money Laundering (CI AML), and Customer Support teams to resolve fraud-related issues.
  13. Provide guidance and support on Fraud and KYC processes when needed.
  14. Generate reports on fraud trends, key performance indicators (KPIs), and mitigation strategies for senior management.
  15. Prepare and submit Suspicious Activity Reports (SARs) within required timeframes.
  16. Maintain thorough records of all investigations, findings, and actions taken.

Requirements:

Requirements for this Fraud Analyst job in Johannesburg, South Africa:

  1. Fraud, Risk, AML, or Compliance-related qualification.
  2. Experience in the iGaming industry.
  3. Strong analytical and problem-solving skills with a keen eye for detail.
  4. Excellent communication skills, both written and verbal.
  5. Ability to collaborate across teams (e.g., product, marketing, compliance).
  6. Proven planning and organizational skills.
  7. Proactive and adaptable, thriving in a fast-paced, high-pressure environment.
  8. Understanding of iGaming fraud trends, tools, and mitigation strategies.

If you're passionate about fraud prevention and eager to make an impact in a fast-paced iGaming environment, this is your chance Join a dynamic team where innovation, collaboration, and problem-solving take center stage.

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