Customer Care

4 days ago


Durban, KwaZulu-Natal, South Africa Top Recruitment (Pty) Ltd Full time

Leading manufacturer is seeking a Customer Care & Service Administrator in Mobeni to oversee the orders & fulfillment area.

KEY RESPONSIBILES

  • Order processing and order confirmations
  • Preparation of documentation for customers, e.g. Proforma Invoices and Sales Order Reports
  • Order tracking and order book control
  • Daily Distribution Plan information preparation
  • Preparation and control of stock replenishment models
  • Interfacing with customers regarding order book issues
  • Interfacing with the Order Fulfilment team regarding the achievement of customer service levels

REQUIREMENTS

  • Grade 12
  • Tertiary qualification (degree / diploma) in Supply Chain Management / related
  • 3+ years experience in a customer care / customer service role
  • Working knowledge of an ERP System (SAP, Syspro, Sage, JDE etc)
  • Understanding or experience of the packaging industry will be an added advantage
  • Able to work in a cross functional team environment
  • Must be immediately available to commence work
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