Customer Care
4 days ago
Leading manufacturer is seeking a Customer Care & Service Administrator in Mobeni to oversee the orders & fulfillment area.
KEY RESPONSIBILES
- Order processing and order confirmations
- Preparation of documentation for customers, e.g. Proforma Invoices and Sales Order Reports
- Order tracking and order book control
- Daily Distribution Plan information preparation
- Preparation and control of stock replenishment models
- Interfacing with customers regarding order book issues
- Interfacing with the Order Fulfilment team regarding the achievement of customer service levels
REQUIREMENTS
- Grade 12
- Tertiary qualification (degree / diploma) in Supply Chain Management / related
- 3+ years experience in a customer care / customer service role
- Working knowledge of an ERP System (SAP, Syspro, Sage, JDE etc)
- Understanding or experience of the packaging industry will be an added advantage
- Able to work in a cross functional team environment
- Must be immediately available to commence work
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