Electronic Ticketing Manager – Sandton

5 days ago


Sandton, South Africa Bonafide Human Capital Full time

Our Transport Company client is looking to employ an experienced ETM Manager to be based at one of their Business Units in Sandton.
Must have knowledge of the bus passenger industry.

JOB REQUIREMENTS
The ideal applicant will possess the following:

  • Grade 12 or equivalent qualifications
  • Relevant IT qualifications
  • 5 Years' experience within the IT Environment (Systems, Network, Active Directory and Share Drive/File)
  • MicroSoft Applications
  • Admin related functions
  • Good understanding of Ticketing systems, fares and routes
  • Good understanding of Passenger Transport Operations

JOB OUTPUTS
The ETM Manager will manage and control all SmartTap System related issues. Be responsible for the maintenance and upkeeping of the SmartTap system at all Business Units. Be Project Manager of all SmartTap related projects. Support the Business Units Management with regards to any SmartTap related issues and requests. The position will be responsible for, amongst others:

  • SmartTap Devices
    Manage and control all SmartTap devices with Minet Technicians.
    Monitor all Defects report at all Business Units.
    Liaise and monitor all new bus installations, de-installations and transfer of devices on buses.
    Monitor trends with regards to driver transactions and Multi Journey Ticket declines.
  • Dataset Changes
    Support the ETM Officers with regards to any Shift changes.
    Support the ETM Officers with regards to any Route changes.
    Setup Cash Fares and Multi Journey Fares on the system.
    Pre-approve any above changes.
    Support the ETM Officers with regards to Annual Fare increase, both Season and cash prices.
    Maintain all Business Units Dataset information and liaise with TicketPro and Bpass vendor.
  • Passenger Support
    Investigate and find solutions on any passenger queries and provide feedback to passengers.
    Investigate any possible passenger fraud or misuse of tickets.
    Investigate and liaise with BluLabel Multi Journey Sales at Outlets.
  • User Support
    Setup and install SmartTap system computers and printers.
    Support Users with any IT related problems.
    Liaise with IT department with regards to any IT related requests or support.
    Create New Users on SmartTap System and assign the correct rights.
    Disable Users on the system as requested by the Business Units.
    Support and assist the Users with regards to any problems or support they may need.
    Add or disable Drivers Profiles.
    Support Transports Officers, Administration/Operations staff, Cashiers and ETM Officers.
  • Training
    Training of ETM officers, Admin staff, Cashiers, Transport Officers, Revenue officers, and Driver Trainers.
  • Administration
    Create Orders and GRV all TicketPro Monthly Invoices.
    Ensure that Cash Commission Business Units Invoices are submitted to Accounts Managers.
    Follow up on all Insurance Claims submitted by the Business Units for SmartTap devices stolen, vandalised or burnt.
    Submit FA's for claimed devices.
    Liaise with TicketPro and other vendors.
    Update and develop SmartTap Policy and Procedures.
    SmartTap Monthly reports to be submitted to IT Manager and Business Unit Management.
  • Other Duties
    UAT and SAT of the Dataset.
    Setup ETM Test Data.
    Manage all Change Control documents and processes.
    Setup Passenger support systems and tools.

WORKING CONDITIONS
Normal Company's conditions of employment.
Involves a fair amount of travelling between Business Units.

COMPETENCIES
KNOWLEDGE
SKILLS
ATTITUDE

  • Knowledge of the bus passenger industry
  • Knowledge of the bus operations processes and systems
  • Knowledge of all aspects of revenue ticketing systems
  • Knowledge of relational databases
  • Good analytic thinking & problem-solving skills.
  • Diagnostic ability
  • Good report writing skills
  • Data analysis
  • Accurate
  • Training Ability – Confidentiality
  • Ability to plan ahead and work pro-actively
  • Accepts responsibility
  • Able to work independently
  • Willing to work after hours when necessary
  • Willing to learn new systems
  • Proactive
  • Work under pressure and extended hours
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