Floor Supervisor

1 week ago

Cape Town, Western Cape, South Africa Bellurbanpace Full time

About TFG: Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 specialty lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace; it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry. We're the designers, the makers, the shakers, and the teams behind the scenes. Are you with us?

About the Brand/Division: Our Vision is to provide exclusive premium apparel that is unmistakably Fabiani, which elevates our customers' style and confidence.

Our Characteristics:

  1. WE ARE BOLD: We live boldly, with the confidence to take risks.
  2. WE ARE REFINED: We have discerning, refined taste that keeps our offering elegant and mindfully curated.
  3. WE ARE SHARP: Everything we do is a cut above the rest, maintaining a sharp, distinct aesthetic.

Key Responsibilities:

  1. Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
  2. Generate high levels of motivation and commitment within the store in order to drive performance.
  3. Provide input and manage merchandise and visual principles.
  4. Manage team schedule effectively.
  5. Handle multiple tasks and complete priorities.
  6. Available to work a flexible schedule to meet the needs of the business.

Qualifications and Experience:

  1. A Grade 12 qualification.
  2. Minimum 3 years' retail experience with a minimum of 1 year store leadership experience.

Skills:

  1. Ability to adapt to different customers and situations.
  2. Ability to work independently.
  3. Good leadership, interpersonal, and communication skills.
  4. The ability to take initiative.
  5. A high level of attention to detail.
  6. Good verbal communication and interpersonal skills, with the ability to articulate the unique value of Fabiani's premium apparel.
  7. Excellent personal presentation and grooming, aligning with the sophisticated and exclusive image of the Fabiani brand.
  8. Ability to work collaboratively with a diverse team to achieve common goals.
  9. Flexibility to adapt to a dynamic and fast-paced retail environment.

Behaviours:

  1. Action Oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness.
  2. Builds Networks – establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships.
  3. Customer Focus – understands, anticipates, and meets the needs and expectations of customers.
  4. Directs Work – effectively plans, organizes, and directs the activities of individuals or teams to achieve desired outcomes.
  5. Drives Engagement – inspires, motivates, and empowers individuals to go above and beyond for the benefit of the team and the organization.
  6. Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets.
  7. Optimizes Work Processes – assesses and improves the efficiency, effectiveness, and quality of various work processes.
  8. Values Differences – recognizes, respects, and appreciates the diverse values, beliefs, and perspectives of others.
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