Operations Manager

4 days ago

Newcastle, KwaZulu-Natal, South Africa The Recruitment Guy Full time

Industry : Security / Guarding / Farmwatch / Armed Response

Ref No. : TRG 2267

Salary : Market related available / negotiable (based on exp.) + company vehicle

Start Date : As soon as possible / Negotiable

An opportunity for an experienced OPERATIONS MANAGER (Security) is required for permanent employment based in Newcastle.

Occupational Level :

Professionally Qualified and experienced specialists / mid-management

  • Guarding Manager
  • Fleet Controller
  • Farm watch Co-ordinator

DUTIES & RESPONSIBILITIES :

Key Performance Area 1 (50%) : Operations

  • Accountable to maintain quality, service and outputs related to work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
  • Oversee key projects, processes, and performance reports.
  • Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
  • Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
  • Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
  • Visit client sites on an ongoing basis.
  • Play an active role in escalated customer complaints.
  • Develop and maintain client relationships to enhance customer service.
  • Resolve and escalate customer complaints within the set time frames.

Key Performance Area 2 (20%) : Forecasting, Budgeting and Financial Management

  • Assist with the compilation of the budget aligned to the delivery of plans; monitor variances, report on the achievement of planned objectives, and escalate deviations.
  • Assist the business in achieving the budgeted financial targets by continuous service improvement and cost management, included but not limited to;
  • Managing the vehicle related costs through reduction in incidents, costs and the optimisation of.
  • Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
  • Monitoring and managing the wage to revenue costs in line with budgeted financial targets.
  • Overhead cost control to effectively manage the cost of service delivery.

Key Performance Area 3 (15%) : People Management

  • Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
  • Integrate and assign resources across the auditing function through effective workforce planning, to effectively manage performance within the team in order to ensure business objectives are achieved.
  • Provide clear leadership and promote and foster a team culture consistent with group values.
  • Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
  • Embrace diversity and drive the Employment Equity strategy within the auditing function.
  • Engage with various stakeholders across the business to drive communication and collaboration.
  • Manage the succession planning process within area of responsibility.

Key Performance Area 4 (15%) : Governance and Reporting

  • Implement governance and compliance policies and processes effectively.
  • Identify, manage, and provide feedback on any risk exposure within the region.
  • Provide inputs for the business area on financial and non-financial reports to devise solutions or improvements.
  • Enforce and adhere to legal guidelines, in-house policies, and the business code of ethics.
  • Prepare all relevant reports for stakeholders within required timeframes.
  • Ensure that all employees are trained in accordance with set standards and regulatory requirements.
  • Adhere to all legislation, standards and policies (Firearms, COIDA, EHS, PSIRA etc.).

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS :

  • Min 3-5 years experience in a similar environment
  • Min 2-3 years management / supervisory experience
  • Min 2-3 years experience in Operations
  • Drivers license
  • Psira (Grade A or B) with Matric
  • Local residency required
  • Communicating Information
  • Building Relationships
  • Driving Success
  • Showing Resilience
  • Structuring Tasks
  • Giving Support
  • Adjusting to Change
  • Evaluating Problems

Skills :

  • Operational metrics- Tactical
  • Financial Management and Analytics
  • Business Systems and processes
  • Advanced Excel
  • Coaching
  • Social Media

APPLICATION INSTRUCTIONS

  • We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.
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