Assistant Housekeeping Manager

2 days ago

Mkuze, KwaZulu-Natal, South Africa Phoenix Recruitment Limited Full-time R 180,000 - R 300,000 Contract

Duties:

  • Lead and coordinate room attendants, public area cleaners, housemen, and laundry staff.
  • Check guest rooms, suites, cottages, public spaces, linen cupboards, and back-of-house areas daily.
  • Assist in scheduling shifts, running in-house laundry/linen services, and stepping in as department head when the Executive Housekeeper is away.
  • Monitor and order cleaning supplies, guest amenities, uniforms, and linen stock.
  • Report maintenance and repair issues to the engineering team and coordinate room statuses with the front desk.
  • Train new staff on hotel standards, safety procedures, chemical handling, and eco-friendly or country-property guidelines.
  • Handle special requests, VIP setups, lost-and-found items, and guest feedback.

Requirements:

  • Grade 12
  • A formal hospitality qualification
  • At least 5 years' housekeeping experience, including at least 4 in a supervisory role
  • Skilled at staff scheduling, stock control, room inspections and quality standards
  • Strong leadership skills and attention to detail
  • Previous supervisory or assistant management experience in hotel or lodge housekeeping.
  • Strong leadership, attention to detail, time management, and communication abilities.
  • Familiarity with health, safety, and hygiene regulations, plus property management or housekeeping software.
  • Flexibility to work weekends, holidays, and early/late shifts typical of hospitality operations.