Campaign Platform Manager
3 weeks ago
To be responsible and accountable for direct, outbound Customer Communication within the Financial Services, as well as provide strategic direction in the overall campaign environment pertaining to direct marketing.
Key Responsibilities:
- Maximize people productivity through following the correct departmental and people management processes;
- Performance management - Track performance and identify opportunities of teams
- Ensure team is right sized for demand
- Succession plans are in place, where appropriate.
- Talent management plans are in place
- Assess the requirements and objectives of key role players
- Report / present information to key role players and influence key role players in decision making based on the analysis provided.
- Determine and agree delivery with key role players to ensure that data required is delivered timeously.
- Jointly evaluate opportunities for growth (with stakeholders)
- Manage campaign planning and execution strategy process.
- Provide strategic direction into the overall campaign process.
- Take accountability of delivering an efficient channel process that is aligned with business unit strategy
- Assess the impact of new as well as existing system changes to dependent functionalities to ensure impact of implementing new systems/products is managed and understood.
- Assess the impact of new as well as existing system changes to processes as it relates to outbound customer communication.
- Continuously review current processes as it relates to outbound customer communication and provide recommendations where improvements are required
- Present solutions to change forum for approval and drive priority, implementation & change management
- Set up and maintain a full data dictionary
- Together with change forum, design technical solutions and sign-off
- Communicate changes to relevant stakeholders (change management)
- Create formal testing methodology
- Responsible for testing of all changes
- Builds and maintains relationships with key role players across TFG
- Maintains relationships with external stakeholders & suppliers (Channel partners e.g. SayHi, Hyve, Everlytic)
Minimum Requirements:
- Relevant completed degree in Business with some numerate/analytical courses
- Relevant Marketing technology experience (operational and theory)
- At least 5-8 years' management experience in a similar environment
- Experience in coding using packages (SQL, SAS, R, Python)
- Good strategic and conceptual abilities
- Forecasting and reporting experience
- High attention to detail
- Excellent documentation and verbal communication skills
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
Job Info- Job Identification 4624
- Posting Date 09/25/2024, 10:26 AM
- Job Schedule Full time
- Locations 36 Jenkinson Street, Parow East, 7500, ZA
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