Sr Operational Process Analyst

3 days ago

Cape Town, Western Cape, South Africa Lexisnexis Risk Solutions Full time

Sr Operational Process Analyst

Locations: Durban, Cape Town

Time Type: Full time

Posted on: Posted Yesterday

Job Requisition ID: R

Would you like to drive innovation and improvements? Join us as a Sr Operational Process Analyst

About our Team

LexisNexis Legal & Professional, which serves customers in more than countries with 11,000 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

We are looking for a Sr Operational Process Analyst to join our team. This role involves contributing toward the improvements in our operational processes, policies, and supporting tools.

You'll be part of making critical decisions and communicating with teams/management in the Global Business Technology organization.

You will lead problem-solving efforts, support research/design, and contribute to assignments within the service management processes.

Additionally, you will be responsible for creating, distributing, generating, and maintaining analysis reports to assist with continual service improvement and ensuring adherence to policies.

Responsibilities
  1. Drive adherence to global service management processes (e.g., change, incident, release management).
  2. Define and validate modifications and enhancements to service management policies and procedures.
  3. Analyze, propose, initiate, and drive process improvement activities.
  4. Serve as the first point of escalation and subject matter expert on operational process matters; escalate to management as required.
  5. Review production changes for compliance with global change management policies.
  6. Support development teams in the implementation of operational processes (e.g., test coverage, code coverage).
  7. Provide training on service management and tool utilization.
  8. Help manage the Change Advisory Board (CAB).
  9. Creation, distribution, generation, and maintenance of analysis reports that assist with continual service improvement.
Requirements
  1. Bachelor's degree in management information systems, systems engineering, computer science, technology, or equivalent work experience.
  2. Available to work shift hours 10:00 AM – 18:30 PM SAST.
  3. ITIL knowledge required.
  4. Excellent written and verbal communication skills.
  5. Experience working with individuals/teams across multiple locations/time zones.
  6. Experience and knowledge in change management principles, methodologies, and tools.
  7. Demonstrated ability to work independently/with minimal direction.
  8. Experience with ServiceNow, Azure DevOps preferred.
  9. Ability and desire to learn new processes, tools, and technologies.
  10. Ability to escalate issues using good judgment.
Work in a way that works for you

We promote a healthy work/life balance across the organization.

We offer an appealing working prospect for our people.

With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Medical Aid
  • Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
  • Modern family benefits, including adoption and surrogacy
  • Study Leave
About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form, or please contact 1.

Please read our Candidate Privacy Policy. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results, and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop.

It defines us as a company.

Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

#J-18808-Ljbffr

  • Sr Operational Process Analyst

    3 days ago

    Cape Town, Western Cape, South Africa LexisNexis Full time

    Would you like to drive innovation and improvements?Join us as a Sr Operational Process AnalystAbout our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.About the...

  • Sr Operational Process Analyst

    1 week ago

    Cape Town, Western Cape, South Africa LexisNexis Risk Solutions Full time

    Sr Operational Process Analyst page is loadedSr Operational Process AnalystApply locations Durban Cape Town time type Full time posted on Posted Yesterday job requisition id R90376Would you like to drive innovation and improvements?Join us as a Sr Operational Process AnalystAbout our TeamLexisNexis Legal & Professional, which serves customers in more than...

  • Sr Operational Process Analyst

    3 days ago

    Cape Town, Western Cape, South Africa RELX Full time

    Would you like to drive innovation and improvements?Join us as a Sr Operational Process AnalystAbout our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.About the...

  • Sr. Training

    3 days ago

    Cape Town, Western Cape, South Africa Convergys Full time

    Sr. Training & Quality ManagerApply locations ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape TownTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: April 13, 2025 (15 days left to apply)Job Requisition ID: R1597651Job Title:Sr. Training & Quality ManagerJob DescriptionThe Sr. Manager Training has management responsibility for...

  • Process Improvement Analyst

    6 days ago

    Cape Town, Western Cape, South Africa PPS Recruitment Full time

    In a fast-paced and dynamic work environment, PPS Investments is seeking a Process Improvement Analyst to contribute to the optimization of our business processes and drive operational excellence.About this role:The Process Improvement Analyst will play a key role in analyzing current processes, identifying areas for improvement, and implementing solutions...

  • Business Process Analyst

    2 days ago

    Cape Town, Western Cape, South Africa MRI Software Full time

    Position SummaryThe Business Process Analyst - Financial Operations will be responsible for analyzing and improving business processes related to financial operations at MRI Software. This includes developing recommendations to implement improved processes and procedures.Main Responsibilities :Analyze and improve business processes related to financial...

  • Process Improvement Analyst

    5 days ago

    Cape Town, Western Cape, South Africa SWATX Full time

    We are seeking a highly experienced Process Improvement Analyst to join our team at SWATX in Cape Town, Western Cape, South Africa.In this role, you will be responsible for identifying inefficiencies and recommending process enhancements to improve productivity and reduce costs. The successful candidate will also execute operational plans, monitor...

  • Systems Analyst

    6 days ago

    Cape Town, Western Cape, South Africa PPS Recruitment Full time

    At PPS Investments, we seek a highly skilled Systems Analyst - Business Process to optimize and improve the efficiency and effectiveness of our organization's business processes.About this role:The Systems Analyst - Business Process will play a critical role in analyzing current processes, identifying areas for improvement, and implementing solutions to...

  • Senior Human Capital Services Analyst

    7 days ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Job title : Senior Human Capital Services AnalystJob Location : Western Cape, Cape TownDeadline : April 21, 2025Quick Recommended LinksJobs by Location Job by industries Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As an Sr. Analyst, you'll be a part of bringing humanity to business. #experienceTTEC...

  • Process Optimization Analyst

    6 days ago

    Cape Town, Western Cape, South Africa Unitrans Full time

    As a Continuous Improvement Analyst, you will be responsible for driving business transformation and improving operational efficiency at Unitrans. This is an exciting opportunity for a high-calibre professional who is passionate about process improvement and has a strong background in data analysis.You will work closely with operational staff to identify...

  • Senior Payroll Analyst

    5 days ago

    Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

    Senior Payroll Analyst – Cape TownBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As an Sr. Analyst, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll DoWe are seeking a detailed process-oriented Sr. Analyst to join our P&C Global Services (P&C GS) organization, supporting...

  • Business Process Analyst

    6 days ago

    Cape Town, Western Cape, South Africa PPS Recruitment Full time

    PPS Investments is part of the PPS Group, which for over 8 decades has been the trusted financial partner for graduate professionals in South Africa. Unlike a company that is listed on a stock exchange, PPS belongs to its members and operates under the ethos of mutuality. This means that qualifying members can exclusively share in the profits of the Group,...

  • Vendor Manager Sr. Associate

    7 days ago

    Cape Town, Western Cape, South Africa Amazon Full time

    Job title : Vendor Manager Sr. AssociateJob Location : Western Cape, Cape TownDeadline : April 21, 2025Quick Recommended LinksJobs by Location Job by industries Key job responsibilitiesActing as the 'business owner' for their sub categories and vendors, possessing a complete understanding of internal and external variables that impact the business Owning...

  • Sr Program Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Amazon Full time

    Job title : Sr Program ManagerJob Location : Western Cape, Cape TownDeadline : March 26, 2025Quick Recommended LinksJobs by Location Job by industries Key job responsibilitiesOwn end-to-end strategic programs from conception to implementation, driving measurable business impact Develop and execute program vision, success metrics, and roadmaps while leading...

  • Operations Analyst

    4 weeks ago

    Cape Town, Western Cape, South Africa Set Consulting Full time

    Operations Analyst (Fund Management)Cape Town R300k - R350k per annumA Global Investment Firm managing over a billion across alternative and long-only portfolios and specializing in asset classes like fixed income, equity, and commodities is looking for an Operations Analyst to report to the Operations Manager. The role requires a deep understanding of...

  • Sr. Product Ownership Expert

    3 days ago

    Cape Town, Western Cape, South Africa ENGINEERINGUK Full time

    About UsENGINEERINGUK is committed to empowering African customers through our Selection Strategy. As a trusted partner, we collaborate closely with compliance, category management, technology, and product teams to ensure seamless experiences. We seek a dynamic Sr. Program Manager to drive end-to-end business ownership of inventory transfer processes from...

  • Business Process Efficiency Analyst

    2 days ago

    Cape Town, Western Cape, South Africa Cape Union Mart Group Full time

    We are looking for a Business Process Efficiency Analyst to join our team at Cape Union Mart Group.This role involves analyzing business processes and identifying opportunities for improvement.Responsibilities:Analyze business processes and identify opportunities for improvement.Develop and implement effective solutions to optimize business...

  • Sr. Product Manager

    3 days ago

    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

    Are you interested in innovating to deliver Amazon's experience to new customers across Africa? We are looking for a Senior Product Manager to partner closely with business, technology, and product teams to deliver a best-in-class experience to our customers and selling partners.As a Sr Product Manager, you will lead product development of key features in...

  • Operational Improvement Analyst

    1 day ago

    Cape Town, Western Cape, South Africa Transaction Junction (Pty) Ltd Full time

    Operational Improvement AnalystWe are seeking an experienced Operational Improvement Analyst to join our team at Transaction Junction (Pty) Ltd.In this role, you will be responsible for analyzing business processes and identifying areas for improvement.You will work closely with stakeholders to understand their needs and develop solutions that meet those...

  • Operations Analyst

    3 weeks ago

    Cape Town, Western Cape, South Africa Robert Walters Full time

    Job title : Operations AnalystJob Location : Western Cape, Cape TownDeadline : April 05, 2025Quick Recommended LinksJobs by Location Job by industries Our client is seeking a highly organised and process-driven Operations Analyst with an interest in the investments industry. This diverse role offers the opportunity to focus on model portfolio implementation,...