Senior Human Capital Services Analyst

7 days ago


Cape Town, Western Cape, South Africa TTEC Full time
Job title : Senior Human Capital Services AnalystJob Location : Western Cape, Cape TownDeadline : April 21, 2025Quick Recommended Links
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    • Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As an Sr. Analyst, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll Do

  • We are seeking a detailed process-oriented Sr. Analyst to join our P&C Global Services (P&C GS) organization, supporting the EMEA region. The ideal candidate will act as a liaison between P&C GS, Payroll and Operations Delivery, ensuring seamless communication and process alignment. This role requires strong problem-solving skills, data analysis capabilities, and excellent communication abilities to support business needs and drive strategic initiatives.

During a Typical Day, You'll

  • Collaborate with stakeholders in People and Culture, Payroll and Operations across the EMEA region to help gather, document, and analyze business requirements.
  • Identify areas for process improvements within P&C GS & Payroll and recommend solutions to enhance efficiency and productivity.
  • Develop and maintain detailed business process documentation, workflows, and use cases.
  • Perform data analysis and provide insights to support decision-making within P&C GS and Payroll functions.
  • Work closely with the Business Solutions teams and development strategies to ensure technical solutions align with business needs.
  • Assist in testing, quality assurance, and user acceptance testing (UAT) of new solutions related to P&C GS and Payroll.
  • Prepare reports, presentations, and dashboards to communicate findings and recommendations to leadership.
  • Monitor project progress and provide updates to stakeholders and P&C GS leadership.
  • Stay up to date with industry trends and best practices for payroll processes.
  • Serve as primary point of contact for payroll questions and concerns in the region and ensure collaboration across multiple teams.
  • Help facilitate the payroll process and administrative tasks where neede

What You Bring to the Role

  • Comprehensive knowledge and experience in EMEA payroll practices, including regulatory requirements and compliance standards
  • Self-starter with strong ability to work independently with minimum oversight
  • A proactive and solutions-oriented mindset, with the ability to anticipate business needs.
  • Strong organizational skills and the ability to manage competing priorities effectively.
  • A collaborative approach to working with cross-functional teams and stakeholders.
  • Experience working in a matrixed organization supporting the EMEA region.
  • Adaptability to evolving business requirements and technological advancements.
  • A keen eye for detail, ensuring accuracy and completeness in business analysis and documentation.
  • Results oriented, demonstrated achievement of exceeding expectations
  • Strong oral and written communication skills; able to communicate effectively via email, telephone (Teams)
  • Proficiency with MS Office tools like Excel, Visio, etc. 
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