Retail Customer Care Executive

5 days ago

Nelspruit, Mpumalanga, South Africa M-KOPA Kenya Limited Full time

Imagine being the backbone of a cutting-edge company, where your expertise in inventory management and customer service directly contributes to the success of an innovative team. At M-KOPA, we believe in empowering people through technology, and we're looking for a dynamic Retail Customer Care Executive to join our mission. If you thrive in fast-paced environments, excel in customer interactions, and have a knack for managing inventory with precision, this is the perfect role for you

As an M-KOPA Retail Customer Care Executive, you will play a crucial role in our retail operations, reporting directly to the Retail Team Leader. Your primary responsibility will be to manage stock distribution and provide exceptional support to both our customers and sales team. Each day starts with the meticulous task of receiving, issuing, and maintaining stock records, ensuring accurate tracking of stock levels. Your attention to detail and efficiency will keep our operations running smoothly. Handling phone swaps and returns, you will ensure that every return is processed swiftly and correctly, turning potential challenges into opportunities for customer satisfaction.

By assisting the sales team in acquiring and upgrading sales, your support will be instrumental in hitting targets and achieving company goals. You will be the friendly face of M-KOPA, logging customer issues and inquiries, troubleshooting problems, and following up diligently to ensure that every customer feels heard and valued. Your role in following up on phone servicing and repairs will ensure that customers receive their devices in perfect working condition, enhancing their M-KOPA experience. Additionally, you will ensure that all marketing materials and posters at the depot are prominently displayed and in pristine condition, keeping our brand message clear and compelling.

To excel in this role, you should approach tasks with a focus on efficiency and improvement, and possess excellent presentation, communication, coaching, and people skills. Your ability to plan tasks, work calmly in high-pressure situations, and proficiency with smartphones and computer applications will be essential. Experience in front office management will also be beneficial. With at least 1 year of experience in customer care or inventory management, you will have a solid foundation to succeed in managing our stock distribution and supporting our sales and customer service teams.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024, we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

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