IT Senior Analyst
2 days ago
Well-established manufacturing company based in Benoni is seeking an IT Senior Analyst to join their team (APAC & MEA).
Duties & ResponsibilitiesRequirements:
- 10 years work experience in IT Lead, Technical Support, Desktop Support Engineer, or similar role in an Enterprise environment
- BS degree in Information Technology, Computer Science or relevant field
- English Fluency both written and verbal
- Ability to diagnose and troubleshoot technical issues
- Microsoft certification in (MCSE), (MOS), Linux, Cisco or similar technologies.
- General networking TCP/IP, DHCP, DNS (CCNA certified is preferred)
- Experience supporting a manufacturing or industrial environment would be a distinct advantage
Responsibilities:
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Following standard procedures for proper escalation of unresolved issues to the appropriate teams
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Prioritize and manage many open cases at one time
- Rapidly establish a good working relationship with customers
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