Supervisor - Processing Operations - Durban CC - CMD

3 days ago


Durban, KwaZulu-Natal, South Africa SARB Full time

Brief description

The main purpose of this position is to provide supervision within the Note Processing Section of the Durban Cash Centre, a subsidiary of the South African Reserve Bank, to ensure efficiency in processing banknotes and destroying soiled banknotes in line with set standards, procedures and service level agreements.

Detailed description

The successful candidate will be responsible for the following key performance areas:

  • Supervise the team's administrative processes and ensure the accuracy and completeness of record-keeping.
  • Supervise quality, facilitate the delivery of the section-specific outputs and optimise and manage section resources (including banknote processing machines and people).
  • Ensure adherence to controls, established practices and given processes, rules and regulations by self and note processors, ensuring compliance with standards, policies and other guidelines.
  • Supervise and review the work by team members to ensure the accuracy and completeness of the information integrated through the National Cash Management Solution.
  • Diagnose problems and choose or modify routines to deal with them, displaying the ability to provide solutions for problems within a defined context.
  • Engage with internal stakeholders, displaying the ability to deliver a coherent and convincing message.
  • Stay abreast of developments in the cash environment and ensure the application thereof by self and team members.
  • Propose and implement the refinement and continual improvement of systems, tools, methods and processes in own area.
  • Plan work for self and banknote processors in the team, using discretion in defining and prioritising work for the team.
  • Evaluate own performance against given criteria and identify and address task-specific learning needs.
  • Take responsibility for managing the performance and development of the team.
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