Senior Claims Handler

5 days ago


Johannesburg, Gauteng, South Africa Santam Insurance Full time
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE
  • Have a full understanding of all Marine Products to safely navigate and handle all types of marine claims
  • Have a good market repertoire with Brokers, Surveyors and External Service Providers
  • Confirm / Check premium paid/outstanding with credit control.
  • Good understanding of claim documents and policy contractual agreements
  • Have a full understanding of the Inco Terms and Institute Cargo Clauses
  • Report Risk Management Trends to Marine Claims Manager, Relationship Managers and Underwriters
  • Liaise with Reinsurers (International and Local)
  • Ensure a 3rd party recovery is followed through if recovery prospects
  • Diary follow-ups for recoveries
  • Work within a paperless environment and ensuring Filing/Archiving is done
  • General Ad hoc assistance and support to the claims team
  • Technology support: Ensure that there are improved qualities of data capture point/recorded data sources as this will enhance reporting when files are reviewed. It can also assist in minimising "paper trail" and minimise costs for rental of external archiving and paper.
  • Mentoring and developing young members who have an interest in marine
  • Financials – sign off mandated payments (local and forex)
  • Client checks within the parameters of POPI, that is Sanction and Bridger Checks.
  • Liaise with brokers, administrators, Underwriting and other relevant parties to the claims process, building a strong and effective professional relationship.
  • Service: Providing excellent professional service to all relevant parties, both Internal and External.
  • Audits – Assist with submission of files for Audits that is to ensure a seamless audit process.
  • Report all claims above R1m to Management and R2m to Special Liability Unit
QUALIFICATIONS AND EXPERIENCE
  • Matric/ Grade 12
  • 5 years + claims experience in marine insurance environment
  • Overview understanding of the claims process
KNOWLEDGE AND SKILLS
  • Good written and verbal communication skills.
  • Technical and Analytical Skills
  • Written and Verbal communication skills (English)
  • Development of critical skills and capabilities
  • Excellent accounting and reconciliation skills for claim adjustments
PERSONAL ATTRIBUTES
  • Adaptable and responsive to change
  • Client oriented
  • Decisive and initiates' action
  • Organized, structured and effective planner
  • Analytical Skills
  • Living the values
  • Ability to work under pressure
  • Empathy and Conflict Handling Skills
  • Planning and Organizing
  • Writing and Reporting
  • Following Instructions and Procedures
  • Working with People
  • Team Player
  • Service Orientation
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