Senior Claims Handler
5 days ago
- Have a full understanding of all Marine Products to safely navigate and handle all types of marine claims
- Have a good market repertoire with Brokers, Surveyors and External Service Providers
- Confirm / Check premium paid/outstanding with credit control.
- Good understanding of claim documents and policy contractual agreements
- Have a full understanding of the Inco Terms and Institute Cargo Clauses
- Report Risk Management Trends to Marine Claims Manager, Relationship Managers and Underwriters
- Liaise with Reinsurers (International and Local)
- Ensure a 3rd party recovery is followed through if recovery prospects
- Diary follow-ups for recoveries
- Work within a paperless environment and ensuring Filing/Archiving is done
- General Ad hoc assistance and support to the claims team
- Technology support: Ensure that there are improved qualities of data capture point/recorded data sources as this will enhance reporting when files are reviewed. It can also assist in minimising "paper trail" and minimise costs for rental of external archiving and paper.
- Mentoring and developing young members who have an interest in marine
- Financials – sign off mandated payments (local and forex)
- Client checks within the parameters of POPI, that is Sanction and Bridger Checks.
- Liaise with brokers, administrators, Underwriting and other relevant parties to the claims process, building a strong and effective professional relationship.
- Service: Providing excellent professional service to all relevant parties, both Internal and External.
- Audits – Assist with submission of files for Audits that is to ensure a seamless audit process.
- Report all claims above R1m to Management and R2m to Special Liability Unit
- Matric/ Grade 12
- 5 years + claims experience in marine insurance environment
- Overview understanding of the claims process
- Good written and verbal communication skills.
- Technical and Analytical Skills
- Written and Verbal communication skills (English)
- Development of critical skills and capabilities
- Excellent accounting and reconciliation skills for claim adjustments
- Adaptable and responsive to change
- Client oriented
- Decisive and initiates' action
- Organized, structured and effective planner
- Analytical Skills
- Living the values
- Ability to work under pressure
- Empathy and Conflict Handling Skills
- Planning and Organizing
- Writing and Reporting
- Following Instructions and Procedures
- Working with People
- Team Player
- Service Orientation
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