IT Field Technician

1 week ago

Durban, KwaZulu-Natal, South Africa BETSoftware Full time
We Want You

Are you a tech-savvy problem solver? BET Software is looking for an IT Field Technician to join our Global Support Team in Durban. In this hands-on role, you'll be responsible for keeping our information systems running smoothly—from voice and data networks to wireless services. Whether you're troubleshooting, installing, or repairing IT equipment, you'll play a vital role in ensuring seamless operations. You may be required to travel to customer sites to provide on-the-ground support and document infrastructure details. Take your IT skills on the road—apply now.

You Bring
  • A minimum of 3 years' experience working onsite supporting customers.
  • CompTIA Network+ required.
  • Experience with / in:
  • Service level agreements and maintenance.
  • Experience in networking and telecoms.
  • Experience in Microsoft suite applications.
  • Valid Driver's Licence required.
  • Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (advantageous).
  • Microsoft Systems Engineer (MCSE) (advantageous).
  • ITIL Foundation certification (advantageous).
What You'll Do
Technical Support
  • Installation, setup, maintaining and training of all relevant systems, hardware, services, networks and software daily.
  • Set up, maintain or repair computer equipment and related devices.
  • Installation and troubleshooting of networking equipment.
  • Attend to all service activities (whether on-site or telephonic support) assigned to the technician according to service level agreement timeframes.
  • Train users to work with new computer hardware or software.
  • Undertake any other tasks or once-off projects which may be assigned from time-to-time.
Administration
  • Troubleshoot and respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
  • Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
  • Log all time correctly and accurately in the ticketing system.
  • Update and close off all tickets assigned in the ITSM system and adhere to clearly defined Escalation Matrices and ITSM RACI.
  • Manage technician idle time to ensure all tasks are met as agreed upon by IT Manager and customers.
  • Management of any and all escalations relating to IT infrastructure.
Site Survey & Documentation Reporting
  • Compile technical reports and documentation accurately and detailed regarding the customer site.
  • Compile and assist with daily incident, service request and change management reporting.
  • Timely submission of daily and monthly reports to relevant stakeholders is a critical responsibility. This entails providing daily reports and fulfilling monthly reporting requirements as requested by direct reports to the manager.
Customer Centricity
  • Respond to customer inquiries and issues promptly, demonstrating our commitment to their satisfaction and loyalty.
  • Regular feedback to customer on status of all unresolved queries. This should be followed through until the query is resolved.
  • Ensure protection of all user's data in compliance with company policies and the POPI act.
  • Consistently deliver outstanding customer support by actively listening to customer inquiries, addressing their concerns, and providing timely and appropriate solutions.
  • Identify opportunities to exceed customer expectations, creating memorable, positive interactions.
Key Skills/attributes/position Specific Competencies
  • Knowledge of Microsoft Desktop and server applications.
  • Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
  • Experience in cabling and electronics.
  • Systems troubleshooting.
  • Information technology system support skills.
  • Excellent Microsoft Office skills.
  • Excellent written and verbal communication skills – especially writing professional reports.
  • Negotiation and networking skills.
  • Professional and punctual approach.
  • Pride in appearance.
  • Commitment to customer service and exceptional attention to details.
  • High level of integrity and confidentiality.
  • Able to work under pressure.
  • High level of ethics to ensure corporate responsibility.
  • Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.
Living The Spirit
The job obligations of an IT Field Technician go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:
  • Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team.
  • Encouraging a supportive and inclusive environment where every Team Member's contribution is valued. It's always important to remember that success is a collective achievement, and we celebrate it as a team.
  • Fostering an environment with open and clear communication to ensure everyone is on the same page. Team Members are encouraged to use stand-up discussions/team/department meetings to communicate and exchange information that will benefit the team and contribute to BET Software's success.
  • Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team.
  • Approach your work with a spirit of creativity and curiosity, seeking new ways to improve processes and finding excitement in challenges.
  • It's important to uphold a culture of honesty, transparency, and integrity in all our interactions. At BET Software, we value and respect our Team Members' different backgrounds, viewpoints, and experiences.
  • Uphold the importance of remaining accountable for your actions and decisions.
  • Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.
The Company We Keep
At BET Software, we don't just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.

Please note that only candidates who meet the stipulated minimum requirements will be considered. If you have not been contacted within 30 days, kindly find your application to be unsuccessful.
#J-18808-Ljbffr

  • Automotive Field Service Technician

    2 days ago

    Durban, KwaZulu-Natal, South Africa ETR Field Service Full time

    About the RoleETR Field Service is seeking a qualified Automotive Field Service Technician to join our team. As a key member of our field service team, you will be responsible for performing all field service-related duties on various brands of trucks and trailers.The ideal candidate will have at least 5 years of experience in the field and possess excellent...

  • Field Service Technician Diesel and Auto elect

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa ETR Field Service Full time

    Field Service Technician Diesel and Auto ElectricETR Field Service, Durban, KwaZulu-Natal, South AfricaRole DescriptionAll field service-related duties on all brands of trucks and trailers.Multi-skilled mechanic must have at least 5 years of experience in the field.Skill RequirementsWeldingFault finding and repairsTruck and trailer...

  • Field Technician

    4 days ago

    Durban, KwaZulu-Natal, South Africa Nxatel Full time

    Field Technician (VoIP Systems & IT Field Work)Menlo Park, South Africa | Posted on 09/10/2024Job DescriptionJob Title: Field Technician (VoIP Systems & IT Field Work)Location: Various locations across South AfricaDepartment: Service DeliveryReports to: Service Delivery ManagerCompany Overview: NxaTel is an innovative AI-powered unified communications...

  • Telecommunication Field Technicians

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Kontak Recruitment Full time

    Job Description:\Kontak Recruitment is seeking enthusiastic and skilled individuals to join our team as Field & Onsite Technicians - Telecommunication. We are looking for tech-savvy professionals with a passion for installing, maintaining, and troubleshooting telecom systems.\Key Responsibilities:\Install, configure, and maintain PBX, CCTV, and networking...

  • Field Technician

    1 week ago

    Durban, KwaZulu-Natal, South Africa NxaTel Full time

    NxaTel | ContractField Technician (VoIP Systems & IT Field Work)Menlo Park, South Africa | Posted on 09/10/2024Date Opened: 09/10/2024Job Type: ContractIndustry: IT ServicesWork Experience: 4-5 yearsCity: Menlo ParkProvince: GautengCountry: South AfricaPostal Code: 0060About UsNxaTel is a Modern Unified communication platform for Small and Medium businesses....

  • IT Field Technician

    5 days ago

    Durban, KwaZulu-Natal, South Africa BETSoftware Full time

    Job title : IT Field Technician (DBN)Job Location : KwaZulu-Natal, DurbanDeadline : May 08, 2025Quick Recommended LinksJobs by Location Job by industries You Bring:A minimum of 3 years' experience working onsite supporting customers. CompTIA Network+ required. Experience with / in: Service level agreements and maintenance. Experience in networking and...

  • it field technician

    4 weeks ago

    Durban, KwaZulu-Natal, South Africa Red Cat Recruitment Full time

    RedCat Recruitment is urgently seeking a suitably qualified and experienced IT FIELD TECHNICIAN for a well-established national concern, position based in Durban, KwaZulu-Natal. PERSON MUST BE ABLE TO START IMMEDIATELYREQUIREMENTSGrade 12.Valid drivers license / own reliable vehicle.A+ / N+ qualifications.Valid drivers license / own vehicle.Relevant...

  • field service technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa MPRTC Recruitment Full time

    Field Service TechnicianReference: NEL011252-VX-2Do you have a passion for earthmoving equipment and a knack for troubleshooting complex issues? Are you ready to join a dynamic team at a leading supplier in Durban? If so, then this is the opportunity for youOur client, a leading Earthmoving Equipment supplier in Durban, is searching for a skilled and...

  • Field & Onsite Technicians - Telecommunication (JB5134)

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Kontak Recruitment Full time

    Field & Onsite Technicians - Telecommunication (JB5134)Edgecombe, DurbanR 8000 - R10 000 (to be reviewed after 3-month probation)Duration: PermanentWe are looking for enthusiastic and skilled Field Technicians and an Onsite Support Technician to join our client's team in Durban.As a Field Technician, you'll play a key role in installing, maintaining, and...

  • Field & Onsite Technicians - Telecommunication (JB5134)

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Kontak Recruitment Full time

    Field & Onsite Technicians - Telecommunication (JB5134)Edgecombe, DurbanR 8000 - R10 000 (to be reviewed after 3-month probation)Duration: PermanentWe are looking for enthusiastic and skilled Field Technicians and an Onsite Support Technician to join our client's team in Durban.As a Field Technician, you'll play a key role in installing, maintaining, and...

  • IT Field Technician

    1 week ago

    Durban, KwaZulu-Natal, South Africa Betting Entertainment Technologies (Pty) Ltd Full time

    We Want You:Are you a tech-savvy problem solver? BET Software is looking for an IT Field Technician to join our Global Support Team in Durban. In this hands-on role, you'll be responsible for keeping our information systems running smoothly—from voice and data networks to wireless services. Whether you're troubleshooting, installing, or repairing IT...

  • Field Support Technician

    4 days ago

    Durban, KwaZulu-Natal, South Africa Findojobs South Africa Full time

    Job Overview:The Field Technician will be responsible for providing hands-on technical support and installations across various environments. This role requires strong communication skills to provide feedback to customers, as well as expertise in network cabling, troubleshooting, and repairing faults.Key Requirements:Experience with network cabling...

  • IT Field Operations Technician

    4 days ago

    Durban, KwaZulu-Natal, South Africa Nxatel Full time

    What We're Looking ForWe're seeking an experienced IT Field Operations Technician to join our dynamic team at NxaTel.This role involves installing, maintaining, and troubleshooting VoIP systems and related infrastructure.As a seasoned professional in this field, you will leverage your expertise to drive exceptional customer service and ensure client...

  • Field Service Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Thiess Full time

    We are committed to creating an inclusive environment where our people can bring their best self to work because they feel safe, included and empowered. As a Field Service Technician, you will be part of a team that delivers excellence in open cut and underground mining.This role offers a unique opportunity to take on a range of field service work in a FIFO...

  • Field Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa IOCO Full time

    Our client is looking for a skilled Field Technician to provide hands-on technical support and installations across various environments. This role requires strong communication skills to provide feedback to customers, as well as expertise in network cabling, troubleshooting, and repairing faults. The ideal candidate will have experience with warehouse...

  • Field Technician

    4 days ago

    Durban, KwaZulu-Natal, South Africa Findojobs South Africa Full time

    Our client is looking for a skilled Field Technician to provide hands-on technical support and installations across various environments. This role requires strong communication skills to provide feedback to customers, as well as expertise in network cabling, troubleshooting, and repairing faults. The ideal candidate will have experience with warehouse...

  • IT Field Support Professional

    1 day ago

    Durban, KwaZulu-Natal, South Africa Kontak Recruitment Full time

    Job OverviewWe are looking for Field Service Technicians - Networking to join our team in Durban. As a Field Service Technician, you will play a key role in installing, maintaining, and troubleshooting telecom systems, working hands-on with cutting-edge technology.Responsibilities:Install and configure network equipment.Resolve technical issues and provide...

  • Power Generation Field Service Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Cummins Inc. Full time

    DESCRIPTION We are looking for a talented Power Generation Field Service Technician - Level II to join our team specializing in Service for our Distribution Business Unit in Durban, KwaZulu-Natal, South Africa. In this role, you will make an impact in the following ways:Efficient Repairs: By diagnosing and completing less complex repairs on generators and...

  • Field Technician

    4 weeks ago

    Durban, KwaZulu-Natal, South Africa IOCO Full time

    Our client is looking for a skilled Field Technician to provide hands-on technical support and installations across various environments. This role requires strong communication skills to provide feedback to customers, as well as expertise in network cabling, troubleshooting, and repairing faults. The ideal candidate will have experience with warehouse...

  • Field Technician

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa IOCO Full time

    Our client is looking for a skilled Field Technician to provide hands-on technical support and installations across various environments. This role requires strong communication skills to provide feedback to customers, as well as expertise in network cabling, troubleshooting, and repairing faults. The ideal candidate will have experience with warehouse...