E-Commerce Key Account Manager

5 days ago


Johannesburg, Gauteng, South Africa Smdtechnologies Full time

We are hiring - eCommerce Key Account Manager

SMD Technologies is looking for a Key Accounts Manager to join our expanding furniture division. Unlock the growth of selling some of South Africa's most beloved brands through various online platforms. He/she will maintain direct relationships with various buyers on these platforms and manage ongoing new revenue-related projects together with the Category Key Accounts Managers to ensure the perfect proposition for our clients.

Delivering the online sales targets for various online eRetailer/eCommerce platforms will be your main focus point.

Responsibilities:
  • Manage all online activity in relation to platform traffic acquisition, sales, conversion, and reporting.
  • Develop and implement an eCommerce strategy to actively stimulate your accounts and prospects and translate the strategy into feasible operational tactics.
  • Analyse patterns in terms of development potential, profitability, sales revenues, and develop and implement necessary plans of action.
  • Build a sustainable relationship with existing account category buyers.
  • Answer day-to-day client enquiries in a timely and professional manner.
  • Work closely with internal departments such as supply chain, planning, marketing teams, and finance to ensure perfect execution of sales.
  • Analyse sales results in depth to jointly develop new ways to optimize account performance.
  • Support the development of e-Commerce and omni-channel strategies.
  • Create and write SEO-optimized product listings, track page performance, and increase listing conversions.
  • Conduct data analysis to deliver data-driven strategies driving top-performing product listings and achieve set KPIs.
  • Develop promotional calendars for all your platforms and categories.
Requirements:
  • Excellent communication and interpersonal skills, both face-to-face and through remote communication.
  • Proactive, flexible, and adaptable to changing situations.
  • Hands-on mentality, not afraid to tackle administrative tasks to develop your accounts.
  • Able to work under pressure.
  • Strong eye for detail.
  • Willingness to learn.
  • Creative and out-of-the-box thinker that is resourceful with what is presented to him/her.
Qualifications/Experience:
  • At least 1-2 years of experience in eCommerce or a similar role.
  • Strong analytical skills with good knowledge of Excel.
  • Knowledge of attribution modelling, conversion copywriting, buyer journey, traffic analysis, and reporting tools (advantageous).
  • Enthusiastic, take initiative, and have perseverance.
  • Team player with good social and communication skills.

*At any point should you not hear from us within 3 weeks, please assume that your application has been unsuccessful*

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