Field Service Technician

4 days ago

Port Elizabeth, Eastern Cape, South Africa Abantu Staffing Solutions Full time
Position Purpose:

The Service Technician is required to support all Technical Service Functions in the Eastern Cape and bordering provinces. This will include but not be limited to fault-finding/troubleshooting & repairs on all company equipment. Maintaining strong customer relations is essential. High efficiency is required in call-out turnaround times and in completing technical assessments, services & repairs to improve customer satisfaction and maximize customer retention.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement list below is representative of the knowledge, skill, and/or ability required.

  • Achieve sales targets through sales of spare parts, preventative maintenance contracts & assessment services.
  • Plan country trips to outline areas for the purpose of conducting assessments, repairs, and attending to service-related queries.
  • Maintain and develop relationships with existing customers.
  • Service & repair company equipment to full working capacity.
  • Plan and execute all service backorders.
  • Schedule and attend service callouts.
  • Fill in and complete job cards for any service repairs, warranties, or labour jobs completed.
  • Provide in-service training and product education on all products in the market.
  • Promote extended warranties, service level agreements, and planned preventative maintenance plans.
  • Keep a strong follow-up on all open quotes.
  • Keep up to date with company product knowledge.
  • Data capturing and record keeping of assessments.
  • Accurately diagnose and troubleshoot technical issues in a timely manner.
  • Maintain high levels of service and technical support to all customers.
  • Adequate stock control management for planned repairs and services.
  • Complete warranty repairs and provide inspection reports to QRC.
  • Complete field actions as required by the quality team.
  • Maintain and follow up on warranty processes and procedures for all intended repairs.
  • Assist with service-related queries at hospitals and customer sites.
  • Assist with in-house service-related queries and requirements.
  • Service & repair equipment to meet customer expectations.
  • Maintain company vehicle in good condition.
  • Keep daily records on vehicle mileage and route planners.
  • Adhere to safety protocols and quality standards on all company products.
Qualification (Knowledge, Skills and Abilities):
  • Minimum of Grade 12 or equivalent.
  • Relevant tertiary qualification will be an advantage.
  • Aftersales knowledge, strong technical and mechanical mindset.
  • Basic computer literacy skills in MS Excel and Outlook.
  • Valid driver's license (Code 08/EB) and PDP would be an advantage.
  • Ability to work independently. Excellent time management skills.
  • Customer service oriented.
  • Available to work outside of normal office hours, as per customer requirements. Ad hoc travel and visits to regional provinces.
Skills and Attributes:
  • Energetic.
  • Solid business acumen.
  • Planning and prioritizing of tasks.
  • Punctual.
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