Shopper & Driver Supervisor

4 weeks ago

Durban, KwaZulu-Natal, South Africa OneCart Full time

WE'RE HIRING INTERESTED? THEN APPLY

Shopper & Driver Supervisor Role In The Following Region:

  • Hillcrest, KZN.
Job Purpose:
To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.

Duties And Responsibilities:
  • Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily.
  • Spot check: Uniform, Orders, staff attendance, process and procedures.
  • Reporting: Adherence and staff attendance.
  • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
  • Support the team on special projects for continued operating efficiency and growth.
  • Provide an operational perspective on Logistics to ensure best practices and protocols.
  • Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI's, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
  • Train and develop shoppers.
  • Demonstrate consistent application of internal procedures.
  • Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Staff Management:
  • Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
  • Conduct regular staff meetings with the team to improve motivation and communication.
  • Ensure that all staff report to work on time at all times.
  • Facilitate training and coaching for staff members who generally lack service delivery.
  • Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
  • Identify training needs and initiate suitable training to better staff knowledge in their environment.
Complaints Management:
  • Assist and attend to shopper and driver queries.
  • Resolve escalated customer complaints.
  • Provide constant feedback to the Area Manager on unresolved customer queries.
  • Investigate and respond to shopper queries.
  • Foresee potential problems before they occur and take action to prevent them from occurring.
  • Consult widely with people inside and outside own Branch to solve problems.
Report:
  • Provide weekly feedback on staff performance levels.
  • Provide reporting and associated performance insights on a daily, weekly, and monthly basis.
  • Ensure accuracy of reporting.
  • Ensure real-time reporting is always available and visible.
  • Reports are accurate and timeously submitted to relevant parties.
  • Advise and check weekly reports for complaints, downtime reports, and store productivity.
Qualifications Requirements:
  • Be eligible to work in South Africa.
  • A valid South African driver's license or a valid South African Professional driving permit (PrDP).
  • Clean driving record.
  • Must have your own vehicle or motorbike (registration documents to be verified).
  • Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS.
  • 2-3 years Team Leader experience.
Competencies And Skills:
  • Attention to detail.
  • Time management skills.
  • Conflict management skills.
  • Negotiation skills.
  • Professional verbal and written communication skills.
  • Responsive.
  • Effective planning and organizing.
  • Self-directed and motivated.
  • Interpersonal skills.
  • Ability to build and maintain relationships.
  • Resilience.
  • Decisive and action-oriented.
  • Assertiveness.
  • Ability to work independently and under pressure.
  • High emotional intelligence.
Working Conditions:
  • Working conditions cover various circumstances from regular evening and weekend work, public holidays shift work, working outdoors, and working with challenging clients.
  • Dress Code: The company prides itself in presenting a professional and respectable image to our clients.
  • As ambassadors of the company, employees are required to be dressed appropriately and presentable and ensure a professional appearance.
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