German Customer Service Host

4 days ago

Cape Town, Western Cape, South Africa Digital Outsource Services Full time
German Customer Service Host (Cape Town)

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we're looking for

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Why we need you

We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a German Customer Service Host you'll be supporting the delivery of high-quality service within the Customer Support German team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building.

What you'll be doing

As part of your role, your responsibilities will include:

  • Providing world-class customer service by responding to customer queries by telephone, email, and online chats in first language German and/or second language English where applicable.
  • Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed.
  • Processing and resolving of incoming and outgoing contacts in a multimedia environment.
  • Processing pertinent information into relevant databases.
  • Completion of tasks assigned during shift.
  • Customer relationship building and management as well as cross selling of products and services.
  • Problem solving tasks during shift.
  • Handling and taking full responsibility for customer related queries.
  • Excellent time management and adherence to schedule.
  • Performing extra tasks given by managers / shift supervisors as required.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you'll bring to the table

The necessary skills that we require for this role include:

  • Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
  • Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
  • Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
  • Exceptional attention to detail, ensuring high standards of quality in all outputs.
  • German first language – strong written and verbal communication skills.
  • Fluent in English; able to communicate effectively (read, write and speak fluently).
  • Valid work/residence permit for Cape Town, South Africa.
  • Be available for 24/7 shift rotations.
  • Completed high school qualification.
  • 2 years' work experience post qualification.
  • Resilience.
  • Quality Focus.
  • Ownership & Accountability.
  • Organizing & Planning.
  • Critical Thinking.

Desirable skills you've got up your sleeve

It would be great if you also have some of the following skills:

  • In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends.
  • Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations.
  • Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.
  • Experience in developing and executing customer retention strategies.
  • Be in possession of a degree.

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

  • Adaptability.
  • Ownership and accountability.
  • Initiating action.
  • Resilience.
  • Team orientation.
  • Integrity.
  • Innovation.

What you'll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

  • We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
  • Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
  • Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
  • Subsidised Medical Aid or GAP Cover.
  • Insurance Benefits (including Group and Income Continuation Benefit).
  • Funeral Fund & Funeral Fund Top Up.
  • Subsidised Retirement Annuities.

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on

This position requires trust and honesty; it has access to customers' financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

#J-18808-Ljbffr

  • German Customer Service Host

    1 day ago

    Cape Town, Western Cape, South Africa DigiOutsource Full time

    Job title : German Customer Service Host (Cape Town)Job Location : Western Cape, Cape TownDeadline : April 24, 2025Quick Recommended LinksJobs by Location Job by industries Who we're looking forWe're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we...

  • Bilingual Customer Host

    4 days ago

    Cape Town, Western Cape, South Africa Digital Outsource Services Full time

    Life at Digital OutsourceAt DigiOutsource, we're passionate about innovation, collaboration, and excellence. We believe in empowering our teams to deliver exceptional experiences, and we're looking for like-minded individuals to join us.About This RoleJob SummaryWe're seeking a highly motivated Bilingual Customer Host to join our team. As a key member of our...

  • Betway Group Graduate Customer Service Host

    2 weeks ago

    Cape Town, Western Cape, South Africa Ajtechnicaldr Full time

    Betway Group Graduate Customer Service Host (Fixed Term Contract) Betway Group Graduate Customer Service HostKick-start your career in the online gaming world and experience the very latest in technology and innovation.Closing date: OngoingLocation: Cape TownAbout DigiOutsource:DigiOutsource is a proud partner of Super Group (SGHC) the holding company for...

  • Customer Experience Host

    4 days ago

    Cape Town, Western Cape, South Africa Nox Cape Town Full time

    Job OverviewNox Cape Town is a leading property area specialist offering services in sales, holiday rentals, and long-term rentals. Our team provides a personalized and professional service that sets us apart from our competitors.About the RoleThis is a full-time on-site position as a Guest Relations Consultant - Property Host at Nox Cape Town. As a Property...

  • Graduate Customer Service Host

    4 days ago

    Cape Town, Western Cape, South Africa Digital Outsource Services Full time

    Graduate Customer Service Host (Fixed Term Contract)Kick-start your career in the online gaming world and experience the very latest in technology and innovation.About DigiOutsource:DigiOutsource is a proud partner of Super Group (SGHC), the holding company for leading online sports brand, Betway, and premier betting brand, Spin. We work with Super Group to...

  • German Customer Support Representative

    4 days ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Jai Search Consultancy seeks a qualified German Customer Support Representative to join our team in Maitland.Company Overview:We are a leading recruitment agency specializing in search consultancy services, providing expert solutions for our clients' staffing needs.Job Description:The ideal candidate will have excellent communication skills, both written and...

  • German Customer Service Associate

    4 days ago

    Cape Town, Western Cape, South Africa Surgo HR & Training Full time

    We are looking for Technical Support Specialist - this is a WFH opportunityAs a Customer Service Associate (CSA) - Network Operator, you will play a crucial role in providing outstanding support to customers. You will handle network-related inquiries and issues while leveraging your IT and network knowledge to ensure effective resolution.Key...

  • Customer Service Host Role Description

    5 days ago

    Cape Town, Western Cape, South Africa Betway Group Full time

    Join our team at the Betway Group and contribute to delivering exceptional online gaming experiences for our customers.About the RoleWe are seeking a skilled Graduate Customer Service Host to provide world-class customer service and support the English Support team.Responsibilities will include responding to customer inquiries via various channels,...

  • Customer Experience Liaison in German

    2 days ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Why Join Us?\We offer a dynamic work environment that fosters growth and opportunities for professional development. Our team is passionate about delivering exceptional customer experiences, and we believe in recognizing and rewarding outstanding performance.\The Role\We are seeking a highly motivated and experienced German-speaking representative to fill...

  • Graduate Customer Service Host

    5 days ago

    Cape Town, Western Cape, South Africa Betway Group Full time

    Graduate Customer Service Host page is loadedGraduate Customer Service HostApply locations Cape Town posted on Posted 7 Days Ago job requisition id JR9239Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Who we areWe're part of Super Group, the NYSE-listed digital gaming company behind some of the...

  • Customer Service Host

    3 days ago

    Cape Town, Western Cape, South Africa DigiOutsource Full time

    Who we areWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're...

  • Customer Support Expert Bilingual German

    7 days ago

    Cape Town, Western Cape, South Africa PartnerHero Full time

    Job DescriptionThis role involves providing multilingual customer support to clients. The successful candidate will be responsible for addressing inquiries, resolving issues, and enhancing the overall user experience.The ideal candidate will possess excellent communication skills, fluency in German and English, and a passion for delivering outstanding...

  • Customer Service Host

    7 days ago

    Cape Town, Western Cape, South Africa Betway Group Full time

    Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Who we areWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming...

  • Customer Service Representative

    4 weeks ago

    Cape Town, Western Cape, South Africa Fempower Full time

    The Customer Service Representative (CSR) Team Supervisor - German is responsible for leading a team of German-speaking CSRs, ensuring the delivery of outstanding customer service. You will oversee daily operations, guide and support your team, and ensure performance standards are consistently met. This role is crucial in driving team motivation and...

  • German Customer Representatives

    3 weeks ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Job Requirements : Read, speak and write German Matric or higher Salary: R27,500.00 Working hours: Mon- Friday (08h00-17h00) Industry: BPO Location: Maitland (hybrid) To apply kindly send your updated CV and supporting documents to infojai.co.za

  • German Language Project Lead

    4 days ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    **About Us**Jai Search Consultancy is a leading recruitment agency specializing in customer service and project management roles. We are seeking an experienced German Language Project Lead to join our team.As a German Language Project Lead, you will be responsible for overseeing projects that require fluency in both English and German. You will work closely...

  • Web Hosting Assistant

    2 days ago

    Cape Town, Western Cape, South Africa Xneelo Full time

    Xneelo is committed to providing exceptional customer service through our dedicated Help Desk team.As a Technical Customer Service Consultant, you'll be responsible for addressing technical issues related to web hosting, email setups, and control panel support.You'll work closely with our technical teams to resolve complex technical issues, ensuring that our...

  • Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa Xneelo Full time

    We're passionate about delivering a web hosting service that inspires trust in our customers.As a Technical Customer Service Consultant at Xneelo, you'll play a vital role in retaining the trust of our customers through excellent service delivery.Our dynamic environment requires a professional who can effectively communicate with customers, demonstrate...

  • Multilingual Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    About Us\Jai Search Consultancy values excellence and professionalism in all our endeavors. We seek individuals who share these values and are committed to delivering exceptional results.\The Position\We are seeking a German-speaking representative to join our team as a multilingual customer service representative. The ideal candidate will have excellent...

  • host position

    4 days ago

    Cape Town, Western Cape, South Africa The Haven Night Shelter Welfare Organisation Full time

    Chido Nenguke21 May 2024HOST POSITION - KALK BAY SHELTERMake a differenceThe Haven Night Shelter Organisation's method is to offer social work services, rehabilitation opportunities, family reunification services, physical care and support to adult people living on the streets who are committed to reintegration.The Haven Night Shelter Kalk Bay requires the...