Graduate Customer Service Host

4 days ago

Cape Town, Western Cape, South Africa Digital Outsource Services Full time
Graduate Customer Service Host (Fixed Term Contract)

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

About DigiOutsource:

DigiOutsource is a proud partner of Super Group (SGHC), the holding company for leading online sports brand, Betway, and premier betting brand, Spin. We work with Super Group to effectively service our clients and grow our offering. Based in Cape Town with offices in London and Portugal, we provide market-leading services to our international client base while successfully managing, supporting, and promoting established online gaming brands. From digital marketing, software development, and business intelligence to design, training, and communications, we nurture and create career growth for all our people.

Role Summary

Being leaders in the field of online gaming entertainment, our customer service teams comprise of specialist hosts who understand the customers' needs in the context of the industry. Our primary focus is to exceed the customers' expectations and to execute everything possible to provide them with the best experience. What follows is professional, friendly, and knowledgeable service.

Key Responsibilities

  • Providing world-class customer service by responding to customer queries by telephone, email, and online chats.
  • Processing and resolving incoming and outgoing contacts in a multimedia environment.
  • Processing pertinent information into relevant databases.
  • Completion of tasks assigned during shift.
  • Customer relationship building and management as well as cross-selling of products and services.
  • Problem-solving tasks during shift.
  • Handling and taking full responsibility for customer-related queries.
  • Excellent time management and adherence to schedule.
  • Performing extra tasks given by managers/shift supervisors as required.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

Skills & Experience

  • Demonstrates consistent behavior aligned to our Organisational Culture.
  • Fluent in English; able to communicate effectively (read, write, and speak fluently).
  • Be available for 24/7 shift rotations.
  • Be in possession of a degree - BCom/BSC.
  • Resilience.
  • Quality Focus.
  • Ownership & Accountability.
  • Organizing & Planning.
  • Critical Thinking.
  • Stress Tolerance.

Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty; it has access to customers' financial details - therefore, a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow

#J-18808-Ljbffr

  • Betway Group Graduate Customer Service Host

    2 weeks ago

    Cape Town, Western Cape, South Africa Ajtechnicaldr Full time

    Betway Group Graduate Customer Service Host (Fixed Term Contract) Betway Group Graduate Customer Service HostKick-start your career in the online gaming world and experience the very latest in technology and innovation.Closing date: OngoingLocation: Cape TownAbout DigiOutsource:DigiOutsource is a proud partner of Super Group (SGHC) the holding company for...

  • Graduate Customer Service Host

    5 days ago

    Cape Town, Western Cape, South Africa Betway Group Full time

    Graduate Customer Service Host page is loadedGraduate Customer Service HostApply locations Cape Town posted on Posted 7 Days Ago job requisition id JR9239Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Who we areWe're part of Super Group, the NYSE-listed digital gaming company behind some of the...

  • Customer Service Host Role Description

    5 days ago

    Cape Town, Western Cape, South Africa Betway Group Full time

    Join our team at the Betway Group and contribute to delivering exceptional online gaming experiences for our customers.About the RoleWe are seeking a skilled Graduate Customer Service Host to provide world-class customer service and support the English Support team.Responsibilities will include responding to customer inquiries via various channels,...

  • Customer Experience Host

    4 days ago

    Cape Town, Western Cape, South Africa Nox Cape Town Full time

    Job OverviewNox Cape Town is a leading property area specialist offering services in sales, holiday rentals, and long-term rentals. Our team provides a personalized and professional service that sets us apart from our competitors.About the RoleThis is a full-time on-site position as a Guest Relations Consultant - Property Host at Nox Cape Town. As a Property...

  • Customer Support Graduate Position

    5 days ago

    Cape Town, Western Cape, South Africa Betway Group Full time

    Are you passionate about delivering exceptional customer experiences? Do you have a strong desire to learn and grow in a dynamic environment?About the JobThe Graduate Customer Service Host role is an exciting opportunity to join our team at the Betway Group.You will provide world-class customer service support to the English Support team, responding to...

  • German Customer Service Host

    1 day ago

    Cape Town, Western Cape, South Africa DigiOutsource Full time

    Job title : German Customer Service Host (Cape Town)Job Location : Western Cape, Cape TownDeadline : April 24, 2025Quick Recommended LinksJobs by Location Job by industries Who we're looking forWe're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we...

  • Customer Service Host

    3 days ago

    Cape Town, Western Cape, South Africa DigiOutsource Full time

    Who we areWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're...

  • Customer Service Host

    7 days ago

    Cape Town, Western Cape, South Africa Betway Group Full time

    Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Who we areWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming...

  • German Customer Service Host

    4 days ago

    Cape Town, Western Cape, South Africa Digital Outsource Services Full time

    German Customer Service Host (Cape Town)Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Who we areWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At DigiOutsource, we bring passionate people and innovative tech together...

  • Bilingual Customer Host

    4 days ago

    Cape Town, Western Cape, South Africa Digital Outsource Services Full time

    Life at Digital OutsourceAt DigiOutsource, we're passionate about innovation, collaboration, and excellence. We believe in empowering our teams to deliver exceptional experiences, and we're looking for like-minded individuals to join us.About This RoleJob SummaryWe're seeking a highly motivated Bilingual Customer Host to join our team. As a key member of our...

  • Web Hosting Assistant

    2 days ago

    Cape Town, Western Cape, South Africa Xneelo Full time

    Xneelo is committed to providing exceptional customer service through our dedicated Help Desk team.As a Technical Customer Service Consultant, you'll be responsible for addressing technical issues related to web hosting, email setups, and control panel support.You'll work closely with our technical teams to resolve complex technical issues, ensuring that our...

  • Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa Xneelo Full time

    We're passionate about delivering a web hosting service that inspires trust in our customers.As a Technical Customer Service Consultant at Xneelo, you'll play a vital role in retaining the trust of our customers through excellent service delivery.Our dynamic environment requires a professional who can effectively communicate with customers, demonstrate...

  • host position

    4 days ago

    Cape Town, Western Cape, South Africa The Haven Night Shelter Welfare Organisation Full time

    Chido Nenguke21 May 2024HOST POSITION - KALK BAY SHELTERMake a differenceThe Haven Night Shelter Organisation's method is to offer social work services, rehabilitation opportunities, family reunification services, physical care and support to adult people living on the streets who are committed to reintegration.The Haven Night Shelter Kalk Bay requires the...

  • French Customer Service Host

    4 days ago

    Cape Town, Western Cape, South Africa Digital Outsource Services Full time

    French Customer Service HostApply locations Cape Town time type Full time posted on Posted 30+ Days Ago job requisition id JR9862Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Who we areWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and...

  • Technical Customer Service Consultant

    2 days ago

    Cape Town, Western Cape, South Africa Xneelo Full time

    We're business enablers offering a hosting service for our customers to create and transact online.We spend each day working hard to retain the trust of our customers.Inspired by our brand promise 'trusted in hosting', we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service...

  • Fitness Centre Host

    7 days ago

    Cape Town, Western Cape, South Africa Virgin Active South Africa Full time

    Job Title: Fitness Centre HostVirgin Active South Africa is seeking an energetic and charismatic Fitness Centre Host to deliver exceptional customer experiences and drive sales growth in our fitness centre.The ideal candidate will have a passion for fitness, excellent communication skills, and a strong ability to build rapport with customers. They will be...

  • Cloud Hosting Solutions Expert

    2 days ago

    Cape Town, Western Cape, South Africa 1-Grid Full time

    **Sales Role:**As a Sales Consultant at 1-Grid, you will be responsible for selling our web hosting solutions to businesses and organizations.**Key Responsibilities:**Sell and promote our web hosting solutions to potential clientsDevelop and maintain relationships with existing clients to ensure repeat business and referralsProvide excellent customer service...

  • Host Experience Coordinator

    2 days ago

    Cape Town, Western Cape, South Africa Houst Limited. Full time

    Houst Limited is seeking a highly skilled Host Experience Coordinator to join our team. In this role, you will be responsible for delivering exceptional service to our clients and their guests.Key Responsibilities:Provide timely and effective resolution of inquiries through multiple contact channels.Manage day-to-day client interactions, ensuring a smooth...

  • French Customer Service Host

    1 day ago

    Cape Town, Western Cape, South Africa DigiOutsource Full time

    Job title : French Customer Service HostJob Location : Western Cape, Cape TownDeadline : April 26, 2025Quick Recommended LinksJobs by Location Job by industries Who we're looking forWe're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to...

  • Investment Customer Service Graduate Role

    7 days ago

    Cape Town, Western Cape, South Africa Outsource SA Solutions (pTY) Ltd Full time

    Required Skills and QualificationsKey Skills:Excellent communication and interpersonal skills.Ability to articulate complex information clearly.Strong analytical and problem-solving skills.Knowledge of investment products and services.Qualifications:Bachelor's degree or higher in a relevant field.Less than 2 years of work experience.Graduated within the last...