Learning Centre Administrator 2024

4 days ago

Durban, KwaZulu-Natal, South Africa MANCOSA Full time

Job category: Others: Education and Training

Location: Durban

Contract: Permanent

EE position: Yes

Introduction

Management College of Southern Africa (MANCOSA), a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: Learning Centre Administrator

CORE PURPOSE:

To coordinate, provide administrative and operational support, and execute on academic delivery tasks.

CORE FUNCTIONS INCLUDE:

  • Create master webinar schedule and upload on SIS – includes creating links, resolving clashes, creating webinar timetables on MANCOSA Connect, updating webinar process documents, co-coordinate orientation webinars, and updating master schedule with information i.e., attendance & summary report.
  • Webinar administration – Ensure that scheduled webinars are conducted successfully, manage rescheduling of any webinars not conducted.
  • Academic Administrative Support – resolve all academic staff queries relating to weekday higher certificate webinars.
  • Bulk communication – emails, push notifications and SMS reminders for students for webinars.
  • Monitoring and verification – perform pre and post webinar quality checks on webinar links, recordings, update webinar policy documents, monitor operational processes for compliance with QA standards, extract registers and troubleshooting during weekend webinars.
  • Risk Management – monitor core areas for webinar operations, develop and implement mitigating strategies to reduce/avoid negative impact on webinar delivery.
  • Generate consolidated reports.
  • Co-ordinate all collaborate with relevant stakeholders on all webinar delivery tasks.
  • Student support – Investigate and respond to general student queries with focus and not limited to webinars.
QUALIFICATIONS
  • A suitable degree-level qualification or comparable experience in a similar professional setting.
EXPERIENCE
  • 1 to 2 years' experience in an administrative role (preferred)
  • Exposure to delivery in Higher Education
RELATED KNOWLEDGE, COMPETENCIES AND SKILLS
  • Proficient in Microsoft Office (Excel, Word, Power Point, and Outlook).
  • Excellent administrative skills and experience.
  • Excellent operational and logistical ability.
  • Good Computer literacy skills and record keeping.
  • Excellent communication and customer service skills towards staff and students.
  • Ability to work autonomously and as part of a team.
  • Excellent Planning and organisational skills.
  • Ability to work under pressure.
  • Relationship builder on all levels.
  • Thorough understanding of undergraduate and postgraduate curriculum
  • Develop and distribute student forms and correspondence.
  • Ability to effectively time manage and prioritise multiple tasks.
  • Strong problem-solving skills.
  • Professional attitude and presentation.
ADDITIONAL REQUIREMENTS
  • Be able to work during weekends when required.
ADVANTAGES
  • Demonstrated experience in a university setting.
  • Ability to understand and interpret university procedures and policies.
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