Technical Service Agent

2 weeks ago


Pretoria, Gauteng, South Africa Ecowize - Southern Africa Full time

Ecowize is looking for a Technical Service Agent to ensure that satellites are fully operational through performing preventative maintenance as per service schedule.

Continuously identify opportunities for improvement to optimize resources (manpower, energy and water), that includes utilization of industrial washing systems and time-study activities.

High-level Job Objectives

  1. Internal Customer Focus on regular, meaningful interactions to drive an inclusive partnership which will ensure optimal working order of satellites. Ensure Maintenance Report is submitted accurately and timeously.
  2. Financial Focus by ensuring expenses fall within budget, reported accurately and timeously. Ensure all replacement parts are invoiced correctly to sites.
  3. People Focus on empowering, developing, and motivating teams and individuals to perform at their best through training initiatives to enhance service delivery.
  4. Compliance Focus to ensure that all regulatory measures are consistently applied, in terms of Health and Safety, Food safety, Audit Standards and Compliance regulations.
  5. Company Values and Teamwork in accordance with the company's values and required behaviours.
Responsibilities

  1. Ensure that customer needs are met by providing technical expertise to site manager, cleaning team, technical sales consultant, and customer.
  2. Manage, resolve complaints, and advise internal/external stakeholders on corrective action.
  3. Manage the budget and ensure that maintenance and costs are kept as low as possible, including asset management and driving efficiencies and innovation.
  4. Ensure that application of audit procedures conforms to the clients' quality standards.
  5. Determine the precision and accuracy in chemical verification.
  6. Manage Health and Safety, ensuring that service is carried out in full compliance with health and safety and environmental requirements.
  7. Comply with the Protection of Personal Information Act (POPIA). Ensure the safeguarding of all personal information and password access to information on site in line with company POPI Compliance Policy.
  8. Provide effective solutions to address site pain points from a maintenance perspective.
  9. Provide routine maintenance for chemical dosing pumps and ensure the system is functioning.
  10. Provide onsite assistance and training to the chemical division.
#J-18808-Ljbffr

  • Pretoria, Gauteng, South Africa Professional Resources Partners Pty Ltd Full time

    Job DescriptionThe Service Desk Agent will be responsible for providing technical support to users, ensuring that all systems and equipment are functioning optimally. This includes:Managing and resolving user inquiries and issues in a timely and professional manner.Providing excellent customer service and ensuring that all interactions are positive and...


  • Pretoria, Gauteng, South Africa DeepAlert Full time

    Client Services Support Agent – Gauteng, SADeepAlert is an established brand providing AI video analytic solutions to the surveillance industry worldwide. We service many of SA's leading off-site Monitoring companies, providing a cost-effective, cloud-based monitoring platform. Due to increased demand for our product, we are expanding our team and require...


  • Pretoria, Gauteng, South Africa Ecowize - Southern Africa Full time

    Ecowize is looking for a Technical Service Technician to ensure that satellites are fully operational through performing preventative maintenance as per service schedule.Continuously identify opportunities for improvement to optimize resources (manpower, energy and water), that includes utilization of industrial washing systems and time-study...


  • Pretoria, Gauteng, South Africa Intelligent Technical Solutions Full time

    At Intelligent Technical Solutions, we're seeking a skilled Technical Support Specialist to join our team. In this role, you'll be responsible for providing top-notch technical assistance to our clients via remote support.Key Responsibilities:Troubleshoot and resolve workstation operating system issues.Analyze and address printer issues of any kind.Support...


  • Pretoria, Gauteng, South Africa Emirates Full time

    PRIMARY PURPOSE To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.To secure, cost and present product to the agent / guest accurately, efficiently, timeously by creating inspirational luxury travel.This position is...


  • Pretoria, Gauteng, South Africa 卡来 Full time

    Job DescriptionCustomer Service Agents at Sage are the heartbeat of our business, enhancing the customer experience, ensuring satisfaction and retention, building brand loyalty, and contributing to the company's success. In this hybrid office-based role, which requires a minimum of three days per week on-site at our Johannesburg office, you will provide...

  • Servicing Agent

    5 days ago


    Pretoria, Gauteng, South Africa Sharedvalue Full time

    Servicing Agent - RetentionHiring: Service Consultant – Insurance Retentions | RivoniaWe're an independent insurance brokerage partnered with a leading short-term insurer in South Africa, looking for an experienced Service Consultant with a strong retention background to join our servicing department in Rivonia.If you excel at client engagement, policy...


  • Pretoria, Gauteng, South Africa Intelligent Technical Solutions Full time

    We're looking for an experienced IT Service Delivery Professional to deliver exceptional customer service and technical expertise to our clients. As a key member of our team, you'll work on a range of tasks, from system updates to hands-on troubleshooting.Responsibilities:Workstation operating system issues.Printer issues.Standard business application...


  • Pretoria, Gauteng, South Africa Professional Resources Partners Pty Ltd Full time

    Join Our Team as a Service Desk Agent – Be the Hero of IT SupportAre you passionate about technology and love helping people solve their IT challenges?As a Service Desk Agent, you'll be the first line of defense, providing fast, friendly, and efficient technical support to keep our team running smoothly.If you thrive in a dynamic environment, enjoy...


  • Pretoria, Gauteng, South Africa Blueion Support Services Full time

    We are looking for a Customer-oriented Service Sales Representative, fluent in English, who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.Key Duties and Responsibilities:Must thrive on Chats, in...


  • Pretoria, Gauteng, South Africa People Dimension Full time

    IntroductionA leading telecommunications company is looking for a GSOC (Global Service Operation Centre) Client Service Delivery Agent who will be responsible for coordinating International Customer inquiries by phone or email and addressing these Customer complaints. This individual needs to possess strong communication skills, empathy, problem solving...


  • Pretoria, Gauteng, South Africa Dot Service Full time

    At Dot Service, we are seeking a skilled Mercedes-Benz Service Expert to join our team in Gauteng. Our client is looking for an individual who can diagnose and repair vehicles from the respective brand using advanced diagnostic equipment.Duties & Responsibilities:Perform regular maintenance, inspections, and repairs to keep vehicles in top...


  • Pretoria, Gauteng, South Africa Dot Service Full time

    Job Description:We are seeking an experienced automotive mechanic to join our team as a qualified BMW service technician at Dot Service in Gauteng. As a key member of our team, you will be responsible for diagnosing and repairing vehicles from various brands, including BMW, Mercedes-Benz, and Toyota.Duties and Responsibilities:Diagnose and repair complex...


  • Pretoria, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    We are seeking a highly motivated Customer Service Agent to join our team in Pretoria West. As a key member of our team, you will be responsible for providing exceptional customer service and resolving any issues that may arise.Job Overview:This is a 3-month contract with the possibility of extension. The ideal candidate will have a strong background in...


  • Pretoria, Gauteng, South Africa Professional Resources Partners Pty Ltd Full time

    Job SummaryWe are seeking a highly skilled and motivated Service Desk Agent to join our team. As a Service Desk Agent, you will be responsible for providing fast and efficient technical support to users, ensuring that all systems and equipment are functioning optimally.Your key responsibilities will include:Managing and resolving user inquiries and issues in...


  • Pretoria, Gauteng, South Africa ABC Worldwide Full time

    About the Role:As a Customer Service Agent - Dutch Speaking, you will be responsible for handling customer inquiries and providing exceptional support to our clients. The ideal candidate will have excellent communication skills, proficiency in Dutch, and experience working with customer relationship management tools.Key Responsibilities:Handling customer...


  • Pretoria, Gauteng, South Africa Ioco Full time

    As a Help Desk Technical Support Specialist, you will play a critical role in providing first-level technical support and troubleshooting to ensure seamless IT operations.You will be skilled in resolving issues efficiently, assisting users with software and hardware concerns, and delivering excellent service with a problem-solving mindset.Your Key...


  • Pretoria, Gauteng, South Africa Ioco Full time

    We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations.Skilled in resolving issues efficiently, assisting users with software and hardware concerns, and delivering excellent service with a problem-solving mindset.What you'll do:Excellent customer...

  • Real Estate Agent

    5 days ago


    Pretoria, Gauteng, South Africa Keller Williams Realty Southern Africa Full time

    Company DescriptionKeller Williams Jacaranda is a rapidly growing Market Centre of the leading real estate franchise company in the world. The company focuses on providing specialized services in luxury homes and commercial real estate properties. Keller Williams is known for its agent-centric, education-based, and technology-driven culture that rewards...


  • Pretoria, Gauteng, South Africa Catch Consultants Full time

    We're looking for talented customer service agents to join the CSR Holdings team. This position is for an international telecommunications client.Ideally, we're looking for candidates with call centre experience in an industry with a recurring customer base (telecommunications, media, insurance, energy, etc.).Please note, you'll be working night shifts in...