Wireless Network Technicians
2 weeks ago
- Working together with Sales, Scheduling, and Support Desk Staff.
- Perform basic access point and network setups.
- Perform installations and maintenance of wireless and fiber networks.
- Receiving daily job cards for new installations, repairs, and maintenance.
- Installation and maintenance of Routers, Wireless CPEs, and Wi-Fi hotspots.
- Troubleshooting, testing on CPEs, access points and bandwidth capacity.
- Able to perform cable runs internal and external for fiber and CAT.
- Installation of VoIP systems including domain hosting.
- Troubleshooting IP conflicts, firewall and routing issues.
- Ensure stock is available for scheduled installations and repairs.
- Ensure good housekeeping and that tools are kept in good condition.
- Adhere to all Health and Safety procedures.
- Completing all SHER and OHS required documentation.
- Be on standby for emergency call outs as required.
- Ensuring client's needs are met as indicated on job task.
- Referencing job cards for correct stock needed for the installation.
- Update tasks on mobile app with all relevant work done for task completion.
- Working at heights and small spaces for installation and maintenance purposes.
- Assist sales department during quoting of jobs and communicate any changes.
- Update ticket with all relevant work done for job card completion and invoicing.
- Communicate any changes in the repair or installation which may impact job costing.
- Upgrade equipment firmware, clean up, take photos for quality control & marketing.
- Troubleshoot fast and sufficiently, with an ability to identify problems leading to Fiber or Wireless not performing optimally and determine solutions.
- Able to resolve the issue on site or replace the necessary equipment.
- Completed grade 12
- A technical qualification such as A+ and/or N+
- Strong understanding of ISP/Telecoms networks.
- Experience working with Wireless and Wi-Fi Routers.
- Experience using remote desktop support applications.
- 3 to 5 Years' experience in an ISP field technical environment.
- Good understanding of TCP/IP, DNS, DHCP, routers and switches.
- Knowledge of network structures, crimping and use of power tools.
- Knowledge of Mikrotik, Mimosa, Rujie Networks an added advantage.
- Experience troubleshooting Wireless, FTTH, FTTB, broadband, Wi-Fi, domains.
- Self-disciplined, motivated, and organized. Medically fit & able to work at heights.
- Ability to work in a physically demanding environment including carrying and climbing a ladder, and handling heavy equipment.
- Must be willing to be on standby to attend to emergencies after-hours & weekends.
- Grade 12 / Senior Certificate.
- N+ & A+ Certification
- 3 to 5 years' experience in an ISP installation and maintenance environment.
- CCNA/MTCNA or similar certification is an added advantage.
- Any other IT qualification an added advantage.
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