Learning Manager

7 days ago

Durban, KwaZulu-Natal, South Africa iKhokha Full time

Learning & Development is a function that is evolving at a rapid rate. At iK we see this trend and are looking for a forward-thinking Learning Manager to keep our iKTribe future fit. Learning should be fun, informative, and add value. If you're passionate about that, then consider leading the charge with us.

So what will you do

You will be responsible for delivering a learning strategy that supports the continuous professional development of our diverse workforce.

You will be responsible for creating and implementing training programs, developing career pathways, and actively improving our internal mobility and our internal talent pool for future growth opportunities.

In addition to the above you will:

  • Collaborate with business leaders and the broader L&D team to identify training gaps and align interventions with business objectives.
  • Conduct skill assessments and gather feedback from employees to refine training priorities.
  • Align with the Executives and Senior Leaders to identify training needs based on business advancements, process changes, and employee skills and competencies to assess where training is required across business functions.
  • Develop and deliver engaging training programs in areas like leadership, sales, AI, software engineering, product finance, risk & compliance using a variety of learning modalities.
  • Ensure a deep understanding of all the material that needs to be trained on and collate material to enable the Talent Dev team to develop training collateral.
  • Create training programs that are tailored to the needs of specific roles and levels within the organization.
  • Be responsible for the delivery of engaging and interactive training materials, including e-learning modules, job aids, and workshop guides in conjunction with the Talent Dev team.
  • Partner with SMEs and other stakeholders to validate training content.
  • Implement evaluation frameworks to measure the impact of training programs.
  • Analyze feedback and performance data to identify areas for improvement.
  • Continuously refine training content and methods based on evaluation results.
  • Report on training outcomes and effectiveness to the Chief Talent Officer.
  • Record and report training courses, schedules, and results.
  • Formulate and oversee the delivery of ATR WSP.
  • Be responsible for overseeing the provision of the organization's learning and development agenda linked to the BEE strategy in conjunction with the Talent Operations team. This includes the management and registration of learnerships and supplier and SETA relationships.
  • Seek out optimizations through learning initiatives to improve the allocation of the learning budget in line with BEE requirements.
  • Actively contribute to the BBBEE report and provide strategic input to enhance the company's BBBEE initiatives. Work with management to determine which training programs will be most beneficial to employees in different departments or roles within the company.
  • Be responsible for record management of all training registers and learning records.
  • Work in conjunction with our external supplier to maximize opportunities to improve skills development score on the BEE scorecard.
  • Set clear goals and expectations for training delivery and quality.
  • Monitor team performance and provide regular feedback.
  • Ensure the team has the tools and resources required to succeed.

Qualifications:

  • Bachelor's degree in Education, Business Administration, Human Resources, or a related field.
  • Certifications in instructional design, training delivery, or project management (e.g., Train-the-Trainer, CPTD, PMP).

Deal Breakers

  • 7-10 years of experience in Program Development and Project L&D Management, preferably in a Fintech environment.
  • Minimum 3 years management experience leading an L&D function.
  • Proven track record in designing, developing, and implementing continuous education programs, preferably within a tech-driven industry.
  • Solid experience engaging with senior stakeholders to gather requirements and translate them into learning solutions.
  • Solid grasp of training evaluation frameworks and data-driven improvement practices.

Additional Skills:

  • Proven track record in designing, developing, and implementing continuous learning programs, preferably within a tech-driven industry.
  • Ongoing management of BEE / Skills Development.
  • Demonstrated expertise in instructional design principles and adult learning theories.
  • Expertise in adult learning principles and instructional design methodologies.
  • Proficiency in multiple delivery methods: in-person, virtual, hybrid, and self-directed learning.
  • Expertise in instructional design models (e.g., ADDIE, SAM) and adult learning principles.
  • Strong leadership and coaching abilities to guide and develop the Talent Dev team.
  • Strong organizational and project management skills to handle multiple training initiatives simultaneously.
  • Familiarity with industry-standard tools such as Microsoft Office, Miro, Canva, and other collaborative technologies.
  • Digital learning design and development experience is essential.
  • Experience working on LI Learning and creating a digital learning hub for employees.
  • Ability to develop and conduct summative and formative assessments.
  • Excellent stakeholder relationship-building skills and management thereof.

Additional Information:

Perks of joining the Tribe:

  • You get to work in a high-growth company. Sink your teeth into meaningful work with tangible results you are accountable for.
  • Hybrid remote and in-office work models.
  • Remuneration & Benefits: We offer Company contributions to Medical Aid and a Group Risk Scheme.
  • Visionary Leadership.
  • Study leave.
  • Access to on-demand learning and development.
  • A friendly, collaborative culture and a team of all-round lekker humans (it's true, we surveyed our Employees, and they told us so).
  • If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our onsite Barista.
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