Inside Sales Representative

4 weeks ago

Cape Town, Western Cape, South Africa Sagan Recruitment Full time

Work Schedule : Monday to Friday, 8 : 30 AM to 6 : 00 PM CST.

About Sagan :

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview :

The Inside Sales Producer is a dynamic role focused on making over 100 daily phone calls to warm or cold leads, providing exceptional customer service, and proactively offering our range of services. This position requires someone who thrives on solving problems, creating happy customers, and being part of a fun, excellence-driven team.

Key Responsibilities :

  1. Lead Management and Sales : Make over 100 daily calls to warm and cold leads, offering tailored solutions from our service portfolio.
  2. Engage with potential clients to understand their needs and present appropriate services.
  3. Document lead interactions and forward relevant information to the appropriate internal teams.
  4. Customer Service Support : Handle inbound phone calls and emails from existing customers.
  5. Address complaints, provide quotes, and resolve customer inquiries efficiently.
  6. Collaborate with specialized teams for technical or complex service needs.
  7. Client Proactivity : Proactively follow up with past and potential clients to identify service needs.
  8. Build strong relationships with clients, fostering trust and repeat business.
  9. Daily Operations : Manage a dynamic workload involving client communication and creative problem-solving.
  10. Contribute to team culture with humor and positivity, ensuring a supportive and engaging work environment.

Qualifications :

  1. Experience and Skills : Minimum 5 years of customer service or sales experience (7+ years preferred).
  2. Proven ability to handle high-volume outbound calls with professionalism and enthusiasm.
  3. A neutral or no accent is preferred for clear communication with clients.
  4. Strong problem-solving skills and a proactive attitude toward client satisfaction.

Technical Requirements :

  1. Reliable work-from-home setup with equipment capable of running required applications.
  2. Willingness to install a secure VPN for data protection.

Personal Attributes :

  1. Fun to be around, enjoys laughing and GIFs.
  2. Thrives in a collaborative, excellence-driven team environment.
  3. Passionate about helping others and committed to long-term career growth.

Please note : To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.

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