Tech Officer: Jnr Customer Engineer

2 weeks ago


Durban, KwaZulu-Natal, South Africa BCXP Full time

Tech Officer: Jnr Customer Engineer (FS)

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or 'remote' diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions
  • Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
  • Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
  • Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
  • Follow agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation), tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
  • Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
  • Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
  • Diligently drive SLA
Core Functional Skills & Capabilities
  • ICT Knowledge
  • Problem solving
  • Customer Service
  • Teamwork
Core Behavioural Competencies
  • Working with people
  • Following instructions & procedures
  • Applying expertise & Technology
  • Culture Match
  • Job Match
Minimum Qualifications

NQF 4: Grade 12 National Diploma

Experience

Minimum 2-years' experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications
  • COMPTIA
  • Microsoft Systems Associate or Engineer (MCSA or MCSE)
  • Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Special Requirements / Employment Condition
  • Required to travel locally
  • Drivers Licence and Reliable Vehicle - both required
  • Ability to work extended /long hours as and when required
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