Technical Support Technician
3 days ago
Our client in the Solar / Renewable Energy industry is currently looking to employ a Technical Support Technician based in Rosebank, Johannesburg.
Candidates staying in the area will be given preference.
A wonderful career opportunity awaits you.
Requirements:
- Proven experience as a Technical Support Technician, or in a similar technical role (1 – 2 Years experience).
- Bilingual (English and Afrikaans).
- IT / Engineering qualifications highly advantageous.
- Proficient in troubleshooting techniques and diagnostic tools for identifying and resolving technical issues.
- Customer-centric and dedicated to providing above and beyond customer service.
- Strong communication and interpersonal skills.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
- A strong knowledge or interest in solar energy systems and services.
- A valid driver's license and reliable transportation.
Responsibilities and expectations (but not limited to):
- Provide prompt and effective technical support via email, telephonically, etc.
- Log tickets in a timely manner and allocate and/or escalate internally as required.
- Troubleshoot and resolve technical issues related to solar energy solutions, electrical equipment, and installations.
- Document and record all customer interactions and technical issues in the required systems.
- Complete firmware updates for required systems when necessary.
- Verify plant operation: Rename plant, check system settings, and add to the CRM.
- Ensure users and installers have access to the required systems and build, improve, and maintain detailed informational booklets containing step-by-step guides.
- Log RMA tickets with various providers as and when required.
- Ensure tickets are updated with pricing and provide reports as required.
- If SSEG registration is required, complete the relevant form and attach all necessary information (prepaid meter, electricity bill, business partner number, layout diagram, etc.) and ensure all information is correct.
- Reporting to Sales and Finance departments as and when required.
- Assist various departments when required (Liaise with the relevant installers, provide the required information (pre-installation form, roof layout, etc.) and commissioning dates, etc.)
- Assist with support calls after hours and on weekends as and when required.
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