Social Compliance

1 week ago

Sandton, South Africa SGS Full time
Social Compliance / Responsible Business Services Program Manager

Company Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 99,250 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.

Responsibilities

  • Understand the local clients' current and future needs and develop RBS services in line with global policies accordingly.
  • Support sales and marketing activities. This may be through direct involvement in the sales process or through provision of technical or commercial support to local staff.
  • Work closely with the Retail Support platform (RS) and supervise the missions for key accounts.
  • Manage the RBS local team to ensure a consistent approach is adopted and to ensure best in class quality for execution.
  • Maintain effective working relationships with key people within the Businesses by ensuring an appropriate level of interaction.
  • Liaise with external bodies to ensure that SGS is properly represented in discussions linked to RBS topics.
  • Manage and monitor resources so that customers' needs are met in an accurate and timely manner.
  • At all times, comply with SGS Code of Integrity and Professional Conduct and Impartiality Policy.
  • At all times adopt a safe behaviour by exercising due regard for health and safety to himself/herself, colleagues and clients, in line with the Company's policies and procedures.
  • Where applicable, implement Integrity procedures, make sure these procedures are effective and provide expected results (reporting).
  • Conduct social compliance audits and maintain APSCA CSCA status. Improve operational management systems, processes, and best practices to enhance efficiency and effectiveness of RBS Program.
  • Manage and supervise the RBS workforce, including task allocation, setting deadlines, and monitoring performance.
  • Formulate strategic and operational objectives aligned with organizational goals.
  • Analyze operational data to identify opportunities for improving processes.
  • Perform quality controls and monitor Key Performance Indicators (KPIs) to ensure consistent, high-quality output.
  • Implement corrective actions to improve processes.
  • Utilize approved resources and systems to execute operational activities.
  • Ensure resources have the required tools to execute tasks according to the company Management System requirements and policies.
  • Prepare monthly business commentary reports, status reports of service delivery and execution.
  • Preparation of forecasts and budgets.
  • Implementation of and compliance with the SGS Management System requirements.
  • Work closely with support services (Technical, Sales, KAM, HR, Finance, IT, Procurement).
  • Attend management meetings.
  • Training of resources where relevant.
  • Keep abreast of competitors and market developments.
  • Identify opportunities that will support the business's strategy and the active promotion of SGS services.
  • Achieve set KPI's.
  • Business travel.
  • Client liaison.
  • Other reasonable miscellaneous duties assigned to you by your Manager.

Qualifications

  • Tertiary qualification in relevant field.
  • Strong knowledge of supply chain approaches such as social compliance codes and quality management systems.
  • Must be APSCA CSCA registered.

Experience

  • 3 yrs. experience in operations management.
  • 3 yrs. experience in people management.
  • 3 yrs. experience in process management.
  • Experience in ISO management systems and social compliance standards.
  • Minimum 3 years in a similar role.
  • Must have hands-on experience in the following:
    • Managing supply chains either directly or in support of a retailer programme.
    • Social compliance Auditing and managing auditors.
    • Business development and meeting targets.
    • Client Account Management.
  • Experience in customer service and liaison.

Required Skills

  • Excellent computer literacy.
  • Excellent English communication: Speaking, reading, writing.
  • Able to interact with all levels of management, suppliers, and clients.
  • Sound financial acumen - Understanding financial principles, budgeting, and forecasting skills for managing resources efficiently and making informed decisions to achieve financial targets.
  • Communication skills - Effective verbal and written communication to convey information, collaborate with teams, and also interact with stakeholders.
  • Organizational skills - Excellent organizational skills for managing tasks, coordinating resources, and ensuring smooth operations within the organization.
  • Problem solving - Strong problem-solving abilities to analyse complex situations, identify issues, and develop effective solutions. Applies judgment and acts according to the SGS standards of ethics and integrity.
  • Analytical thinking - The ability to think analytically for interpreting data, identifying trends, and making data-driven decisions to improve set KPI's and operational efficiency.
  • Attention to detail - Having a keen eye for detail to identify potential operational inefficiencies, mitigate risks, and maintain quality standards.
  • Collaboration - Strong collaboration and teamwork skills to work effectively with cross-functional teams and stakeholders to achieve operational goals.
  • Continuous Improvement - A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes.
  • Time management.
  • Leadership.
  • Results driven with the ability to make difficult decisions timeously.
  • Can work under pressure and independently.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: General Business

Industries: Retail Office Equipment, Consumer Services, and Oil and Gas

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