Insurance Consultant

7 days ago


Johannesburg, Gauteng, South Africa The Recruitment Council Full time

Our client is recruiting for an Insurance Consultant and your  role is focused on providing an end-to-end service and support to brokers.

Responsibilities:

  • Servicing broker requests, including enquiries.
  • Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
  • Dealing with general insurance and policy specific enquiries;
  • Dealing with issuance of new policies / policy maintenance / renewal / agri aspects of policies;
  • Assisting to resolve all insurance queries within required timeframe and compliance requirements;
  • Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
  • Undertaking to adjust premiums in line with new asset values;
  • Managing client expectation on expected turnaround times for submitted requests;
  • Adhering to underwriting criteria and regional requirements;
  • Assist with profiling the client with the best suitable product and underwriting criteria;
  • Advising brokers to ensure that we meet with clients' needs in terms of the correct cover and product;
  • Assisting in implementing solutions for improvement;
  • Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

Qualifications:

  • Matric/ Grade 12
  • 60 commercial lines FAIS credits
  • A relevant insurance related qualification (e.g. NQF lev 5)

Experience:

  • Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
  • Minimum of 3 years' experience in short term insurance commercial lines and/or Agri assets

Knowledge and Skills:

  • Excellent verbal and written communication skills
  • Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
  • Ensure adherence to quality, compliance and accreditation standards
  • Conduct efficient administration
  • Optimising work processes

Personal Attributes:

  • Customer Service
  • Team Support
  • Communicates effectively
  • Situational Adaptability
  • Action Oriented
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