Outside Sales/Downstream Rep

6 days ago

Cape Town, Western Cape, South Africa Great Southern Wood Preserving Full time

Great Southern Wood Preserving, Inc., makers of Yellawood brand Pressure Treated Pine, is seeking an Outside Sales Rep. This position will be responsible for building solid relationships with customers, generating new business for the plant, and supporting Inside Sales Representatives. Finds, creates, and maintains customer accounts and serve as the primary point of contact between clients and organizations. They communicate regularly with clients and address their concerns, keeping track of transactions and payments. Account representatives collaborate with several departments to manage client accounts, and they must multitask between several roles. This is a full-time position offering competitive pay and a full benefits package.

Safety-Sensitive Position: The Company considers this job position to be safety-sensitive in nature based on the position's job duties and responsibilities and/or the work environment and conditions that the job is performed in or under. This position requires performance of job duties and responsibilities that could result in a risk or direct threat of immediate injury or harm to the employee and his/her co-workers, or others.

Responsibilities:
  • Must learn and be able to communicate the "Great Southern Story" to include communicating to the customer frequently the assets that separate us from the competition.
  • Calls on potential and existing customers through phone calls and visits qualify leads and sell products and services.
  • Overcomes technical and business objections of prospective customers.
  • Identifies and reports new sales opportunities regarding new customers and/or product lines.
  • Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
  • Estimates date of delivery to the customer, based on knowledge of own firm's production and delivery schedules.
  • Builds and maintains customer relationships.
  • Prepares reports of business transactions; Participates in weekly sales department meetings.
  • Keeps customer account activities and literature up to date.
  • Investigates and resolves customer problems and claims.
  • Travels to and attends customer functions and special events.
  • Assists in training sales and other positions as requested by management.
  • Develop positive relationships with marketers, other departments and clients.
  • This position may conduct open enrollment meetings, as needed.
  • Educate customers on products to optimize effective usage by providing technical and clinical information and in-service trainings.
  • Respond daily to requests by email and voicemail from customers, practitioners and partners.
  • Assist with on-the-job training of other Account Service and Sales associates as requested.
  • Assist in the maintenance of files, records, and operating manuals.
  • When applicable, identify and communicate cross-sell and upsell opportunities to sales.
  • Formulate solutions based on dialogue and input gained during session.
  • Prioritize and appropriately respond to requests in a high-stress environment.
  • Identify and escalate vendor performance issues to business areas and management.
  • Assist with difficult issues that may surface within a day.
  • Work cross functionally with the relevant internal teams to ensure customer needs are being met.
  • Set up and process third party billing and payments.
  • Maintain, verify and update information in agency management system.
  • Learn and coordinate opening, logging and scanning of account-related paperwork, including returned mail.
  • Ensure departmental compliance with various regulations and protocols.
  • Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings.
  • Required to maintain safe motor vehicle driving record according to state, federal, and company guidelines.
Competency:
  • A quick learner with a positive attitude and demonstrated business acumen.
  • Comfortable negotiating and making decisions.
  • Can face obstacles with a positive attitude and an eye for problem solving.
  • A critical thinker with a sound work ethic.
  • Good at time management and collaborating.
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand for long periods of time. The employee must be able to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is required at all times to be free of impairment that could affect his/her ability to perform his/her job duties and responsibilities in a safe and responsible manner.

Education and/or Experience:
  • Bachelor's degree (B. S.) from a four-year college or university; and/or one to two (1-2) years related experience in the treated lumber industry; or equivalent combination of education and experience.
WE OFFER COMPETITIVE PAY AND A FULL BENEFITS PACKAGE INCLUDING:
  • Medical, dental, and vision insurance
  • Paid vacation and holidays
  • 401(k) with company match
  • Profit sharing
  • Flexible spending accounts
About Great Southern Wood Preserving:

Great Southern Wood Preserving, Inc. is the industry's leading producer of pressure-treated lumber products for D-I-Y retail home centers, pro-dealers, and other retail building-related segments. Our YellaWood brand pressure-treated pine is widely known to consumers throughout the South who use it for various outdoor building projects. Great Southern also distributes a large volume of products from many of the best-known brands in the industry. Thanks to 15 full-service treating plants and several production facilities, Great Southern Wood is strategically located to provide prompt and efficient service to lumber yards and building supply stores throughout the South, Midwest, and Northeast.

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