it manager

3 weeks ago

Sandton, South Africa Professional Career Services Full time

The largest critical communications provider in South Africa

Job Description

  • IT Support Management
  • Oversees budgeting, reporting, planning, and auditing
  • Monitors an organization's servers, networks, and computer systems for irregularities and performance issues
  • Assesses system data and error logs, along with user reports, to determine areas for improvement or repair.
  • Directs the activities of IT technicians, both to directly support end users and to assist with IT department upgrades and directives NOC Operations
  • Lead the NOC department to monitor and maintain network performance
  • Serve as the primary point of contact for major clients and stakeholders during technical incidents or service disruptions.
  • Supervise, mentor, and develop IT support and NOC team members, ensuring consistent performance and skill growth.
  • Process Improvement and Reporting
  • Provide hands-on IT support and ensure effective incident management for desktop and network-related issues.
  • Lead the NOC team in real-time monitoring, ensuring high availability and performance of systems and networks.
  • Deliver exceptional service to clients and customers
  • Drive operational excellence
  • Provide staff with direction and motivation ensuring
  • Set KPIs and provide regular performance feedback
  • Keep up to date on all product, system, industry and legislative changes.
  • Knowledge of radio, telemetry, mobile, wireless, and Critical Communication products and solutions in South African and African markets
  • Knowledge of Multi-vendor / OEM network suppliers
  • Knowledge of Managed Service providers

Qualifications

  • Degree in computer science, computer engineering or related disciplines.
  • Master's degree in management information systems or business administration.
  • ITIL V4; N+; CCNA

Skills

  • Minimum of 5+ years of experience in IT support, with at least 2 years in a leadership role
  • Proven expertise in managing NOC operations, including monitoring tools, ticketing systems, and network troubleshooting.
  • Experience in customer service and client relationship management
  • Extensive knowledge and understanding of SLA and Incident management
  • Vendor and Service Management
  • Solid Knowledge and understanding of Critical Communication, radio, transmission, IP and IT systems

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Customer Service

Industries: Technology, Information and Media, IT Services and IT Consulting, and IT System Data Services

Email: tracycv@pcs-sa.co.za

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