Technical Account Manager

4 days ago

Johannesburg, Gauteng, South Africa Tutuka Full time
Technical Account Manager - South Africa
  • Operations
  • Hybrid
  • Full time
  • South Africa

We usually respond within a week.

Description

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 60 countries, at scale.

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

We are seeking a skilled and dedicated Technical Account Manager to join our team. In this role, you will be responsible for managing and supporting our clients, ensuring they receive exceptional service and technical solutions. You will work closely with engineering and product teams to resolve technical issues and provide insights.

What you get to do:
  • Serve as the primary technical point of contact for clients, addressing their needs and resolving issues.
  • Maintain a deep technical understanding of payment domains, including expertise in ISO8583.
  • Utilise knowledge of web technologies, REST APIs, authentication, authorisation, and SQL scripting to support clients.
  • Demonstrate strong troubleshooting skills and the ability to drive technical discussions.
  • Provide technical suggestions and collaborate with engineering and product teams to implement solutions.
  • Possess a basic understanding of programming languages and analyse application error logs, exceptions and stack traces.
  • Manage and escalate issues as necessary to ensure timely resolution.
  • Develop and maintain strong relationships with clients to understand their business needs and objectives.
  • Extensive knowledge of payment domains and ISO8583.
  • Proficiency in web technologies, REST APIs, good understanding of cloud technologies such as AWS, Azure, and SQL scripting.
  • Excellent troubleshooting acumen and the ability to drive technical discussions effectively.
  • Basic understanding of programming languages and familiarity with analysing application error logs, exceptions and stack traces.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively with engineering and product teams.
  • Experience in managing client relationships and providing exceptional customer service.
  • Problem-solving mindset and ability to work in a fast-paced environment.
What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

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SA Paymentology Application Questions

We are privileged to have found you in our search for the right person to join our team, answering these questions will help us move your application forward quicker.

Why you would like to work for Paymentology?

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What are your salary expectations for this role? Please share the amount in Rands, Cost to Company, per month and note that we will compare this with the actual job budget. *

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As a global Fintech company, Paymentology deals with sensitive financial information on a regular basis. Please indicate if you foresee having any issues passing the following checks: credit check, education, verification, sanction and enforcement screening, employment verifications, criminal check, ID check. *

We have a comprehensive background check process in place in order to protect our clients' and customers' financial security.

Diversity is in our DNA

We're a global company, fuelled by our diverse, experienced and innovative Paymentologists who play a crucial part in our global mission to advance the world through payments.

Our values

Paymentology has a culture of making things happen, easy and right - together. This underpins and guides how we work every day. It's not just something we talk about. It's the values, or ways of doing things, that are baked into our DNA. Living it is what makes us Paymentologists.

Be aware of recruitment scams

We encourage you to explore job opportunities at Paymentology, while being cautious of scams where fraudsters pretend to be on our recruitment team.

We will never ask for sensitive personal data, credit card details or exchange of money in our hiring and selection process.

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