Customer Relations Representative
4 days ago
Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make a difference.
It's a big responsibility, and we are committed to making an impactful positive change.
We need your skills, curiosity, and drive for change to fulfill our goal.
Together, we enable our customers to produce the materials and technology needed for a better future. See the FLSmidth difference.
DepartmentOrder Handling & Execution – Middle East & West Africa
Purpose of the RoleManage the day-to-day contact with our valued customers, developing and retaining customer contacts to build long-term profitable relationships. Prepare proposals and handle the orders by yourself or along with our technical departments, proposal team, procurement, and shipping functions.
Make sure proposals and orders are prepared and submitted in due time as per our KPI's.
Your Responsibilities- Focus on execution excellence, taking ownership of customer experience through proposal and order handling process, enhancing overall customer satisfaction.
- Develop and maintain relationships with assigned customer accounts.
- Prepare proposals to customers of a technical nature using PST (Proposal Support Tool) in close cooperation with the sales manager, technical support, engineering, logistics, etc., to ensure the technical information, products, and pricing are appropriate and correct for customer's needs.
- Collaborate closely with RSLM's & GPLM's (Regional & Global Product Managers) on pricing & technical questions during proposal and order execution.
- Ensure that proposal and order handling fulfills our customers' expectations (Response time / Quality / DIFOT).
- Place orders, receive and submit order acknowledgments on time.
- Handle claims, minimizing potential negative impact towards our customer while keeping our (FLS) direct cost at a minimum.
- Create claims in NCR and/or CCR's in INTELEX.
- Support the sales teams with sales and pricing history by mastering our BI tools (Business Intelligence).
- Ensure Monthly Service Letters are submitted to the customers or site sales bi-weekly/monthly.
- Review Monthly Service Letters and follow up with internal functions throughout our supply chain to ensure that parts and services are delivered on time.
- Inform the customers in due time if the orders are delayed.
- When dealing with sanctioned or embargo countries, ensure compliance with Export control regulations in cooperation with our Trade Compliance Department.
- Attend problem-solving meetings with the customers (and Sales).
- Follow up on overdue receivables in collaboration with our AR Collection team.
- Follow up on open proposals in cooperation with the Sales Managers.
5+ years of experience in techno-commercial proposals. Experience in Engineering/Design/structural knowledge in plant equipment will be an added advantage. English mandatory, Arabic and other languages advantageous.
What We Offer#J-18808-Ljbffr
-
Customer Relations Specialist
4 days ago
Pretoria, Gauteng, South Africa 827 Saudi Flsmidth Co Full timeAbout the RoleAt 827 Saudi Flsmidth Co, we're committed to making a positive impact in the world and contributing to a sustainable future.We're seeking an experienced Customer Relations Representative to join our team. In this role, you'll be responsible for managing day-to-day contact with valued customers, developing and retaining customer contacts to...
-
Customer Relations Team Manager
4 weeks ago
Pretoria, Gauteng, South Africa WeBuyCars Full timeWe are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and strong leadership abilities. Responsibilities: 1. Lead and manage a team of customer care...
-
Customer Experience Representative
6 days ago
Pretoria, Gauteng, South Africa Planet Fitness Full timeCustomer Experience RepresentativeWe are seeking a highly skilled and enthusiastic individual to join our team as a Customer Experience Representative. The successful candidate will be responsible for delivering exceptional customer service and ensuring a positive experience for our members and guests.About UsAt Planet Fitness, we pride ourselves on...
-
Customer Service Representative
1 day ago
Pretoria, Gauteng, South Africa University of Fort Hare Full timeJob Overview:As a Customer Service Representative at the University of Fort Hare, you will play a crucial role in delivering exceptional customer experiences through effective communication, problem-solving, and conflict resolution skills. You will be part of a dynamic team that thrives on innovation, teamwork, and continuous learning.Main Tasks:Respond to...
-
Customer Service Representative
4 days ago
Pretoria, Gauteng, South Africa Cashbuild Full timeAbout the Role">We are seeking a Customer Service Representative to join our team. The successful candidate will provide exceptional customer service in store, ensuring that customers have a positive shopping experience.Main Tasks">Advise and assist customers on correct products and queries.Assist with and resolve customer complaints.Bulk stock area to be...
-
Customer Service Representative
4 days ago
Pretoria, Gauteng, South Africa Hinduja Global Solutions Full timeWe are looking for a Customer Service Representative to join our front desk team at Hinduja Global Solutions. As a key member of our team, you will be responsible for providing high-quality customer service to our guests, ensuring their needs are met and exceeded.The ideal candidate will have experience in hospitality management, with a focus on customer...
-
Customer Service Representative
4 days ago
Pretoria, Gauteng, South Africa Medipost Full timeMedipost Pharmacy is a leading healthcare provider seeking to recruit a skilled Customer Service Representative to handle all inbound and outbound calls for the Western Cape Central Distribution Unit (WC CDU) customers.Job SummaryProvide exceptional customer service via phone, email, and other communication channels.Handle administrative tasks accurately and...
-
Customer Experience Champion
21 hours ago
Pretoria, Gauteng, South Africa Customer 1st Solutions Full timeWe're committed to excellence in customer service and engagement at Customer 1st Solutions. As a Help Desk Specialist, you'll play a crucial role in assisting customers, resolving inquiries efficiently, and ensuring a seamless customer experience. This position demands dedication to service excellence and the ability to navigate complex scenarios, fostering...
-
Customer Acquisition Representative
4 days ago
Pretoria, Gauteng, South Africa Staff Solutions Recruitment Full timeJob SummaryWe are seeking a results-driven Sales Representative to join our sales team at Staff Solutions Recruitment. As a key member of our team, you will be responsible for driving revenue growth and expanding our customer base through the identification and pursuit of new business opportunities.The successful candidate will have a strong understanding of...
-
Customer Care Representative
2 days ago
Pretoria, Gauteng, South Africa Prostaff Full timeJob OverviewWe are seeking a highly skilled Customer Care Representative to join our team at Prostaff. As a Customer Care Representative, you will be responsible for providing exceptional customer care, building strong relationships with clients, and driving sales growth.Key Responsibilities:Provide active customer care, including technical sales advice and...
-
Customer Service Representative
4 days ago
Pretoria, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd T A MPC Recruitment Group EC Full timeAs a Customer Service Representative - Retail at Staff Unlimited Recruitment Pty Ltd T / A MPC Recruitment Group EC, you will be the face of our company, interacting with customers daily to provide them with exceptional service and support.Key Responsibilities:Respond to customer inquiries and provide product informationDevelop and maintain strong...
-
Customer Service Representative
4 days ago
Pretoria, Gauteng, South Africa Midvaal Recruitment Full timeJob Title : Customer Service Representative – Courier IndustryLocation : VereenigingJob Summary : We are seeking an energetic and results-driven Customer Service Representative to join our dynamic team in the courier industry. The ideal candidate will have a strong background in sales and telesales, combined with a naturally outgoing and bubbly...
-
Customer Service Representative
21 hours ago
Pretoria, Gauteng, South Africa Planet Fitness Full timeJob SummaryThe Customer Service Representative will be responsible for providing exceptional member service, responding to member inquiries, and maintaining a positive and welcoming environment at our reception area.Key ResponsibilitiesGreet Members: The successful candidate will provide a warm and welcoming experience to our members, ensuring that they feel...
-
Customer Service Representative
4 days ago
Pretoria, Gauteng, South Africa 卡来 Full timeJob OverviewSage is seeking a highly skilled Customer Service Representative to join our team in Johannesburg. As the first point of human contact for customers seeking technical support, this role requires a passion for helping customers and delivering exceptional experiences.The ideal candidate will have a strong understanding of support platforms and...
-
Customer Service Representative
6 days ago
Pretoria, Gauteng, South Africa Yo-loco Full timeAbout the JobAs a CUSTOMER SERVICE REPRESENTATIVE at Yo-loco, you will be the primary point of contact for clients regarding product-related issues. Your role involves providing timely and professional support via various channels, including phone, email, chat, or ticketing systems.You will diagnose and troubleshoot software, hardware, and network-related...
-
Customer Service Representative
21 hours ago
Pretoria, Gauteng, South Africa HR Genie Full time**Job Description:** We are seeking a Customer Service Representative to join our team at HR Genie. The successful candidate will be responsible for delivering exceptional customer service, ensuring clients receive prompt and professional assistance. **Responsibilities:Interact with clients, colleagues, and management to deliver administrative requirements...
-
Customer Service Representative
21 hours ago
Pretoria, Gauteng, South Africa Hr Options Full timeAbout the Position:We are seeking a Customer Service Representative to join our team at Hr Options. The successful candidate will be responsible for handling and settling claims, maintaining quality client service, and ensuring compliance with industry standards.Key Responsibilities:Provide exceptional customer service, responding to client inquiries and...
-
Customer Service Representative
4 days ago
Pretoria, Gauteng, South Africa The Talent Room Full timeWe are looking for a dedicated Customer Service Representative to join our team at The Talent Room. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers.About the Role:Provide efficient first-call resolution across various communication channels.Aim to resolve issues permanently during the...
-
Technical Customer Service Representative
4 days ago
Pretoria, Gauteng, South Africa IOCO Full timeJob Overview:We are looking for a Technical Customer Service Representative to provide exceptional support to our clients. In this role, you will be the primary point of contact for client inquiries and technical issues.Main Responsibilities:Respond to client inquiries and technical issues in a timely and professional manner.Provide clear and concise...
-
Customer Relations Representative
7 days ago
Pretoria, Gauteng, South Africa Measured Ability Full timeJob title: City ManagerJob Location: Gauteng, JohannesburgDeadline: April 14Minimum Requirements:A Bachelor's Degree in Public Management, Political Science, Social Sciences, Law or equivalent qualificationComply with the MFMA unit standards as prescribed by Regulation of 15 June as published in Government Gazette of 15 JuneA Master's Degree in management...