Area Manager KwaZulu-Natal

4 days ago

Durban, KwaZulu-Natal, South Africa Nando's Full time
Area Manager

A position has become available for an Area Manager to join our dynamic team, based at the following Region:

  • Johannesburg

Overall Purpose of the Job:

To lead and manage Casas within an allocated portfolio to improve performance, growth and profitability. Manage multiple Franchise and Corporate owned Casas.

Duties & Responsibilities

People Management:

  • Provide input and implement Nando's People policies and procedures
  • Coordinate activities and manage performance of Patraos in the portfolio to ensure operational excellence, to maximise returns on investments, and to increase productivity
  • Participate in recruitment and talent management activities for the portfolio (including succession planning and capacity building) and ensure the implementation of required training throughout the portfolio
  • Determine headcount and salary allocation within Casas, authorising all new appointments and payment thereof
  • Implement the climate survey action plan for portfolio
  • Manage the IR climate of the business, in conjunction with IR service providers and People partners, to mitigate risk and improve employee relations
  • Work with People partners in dealing with grievances and disciplinary issues and ensure their effective implementation and management
  • Monitor behaviour in the Casa to ensure that any form of abuse of Nandocas is reported, addressed and managed accordingly
  • Onboard new managers for the Casas in the portfolio
  • Create an engaged and motivated workforce throughout the portfolio by establishing an environment that fosters wellbeing, learning and development
  • Partner with Patraos to set personal development goals and provide feedback on a regular basis
  • Draw on internal and external sources to develop a sufficient pipeline of permanent and temporary managers for the portfolio
  • Motivate and drive Nandocas to participate in the League of Champions and similar recognition and incentive opportunities
  • Complete and action all people-related processes on People Central

Operational Management:

  • Oversee Casa activity to ensure alignment with corporate goals and operational objectives
  • Manage adherence to Brand standards and operating policies and procedures
  • Implement and enforce Company regulations and ensure compliance with Occupational Health and Safety, Labour and other related legislation
  • Conduct regular Casa visits to identify problems, concerns and opportunities for improvement
  • Respond to crisis situations and work with the Patrao to resolve and implement preventative measures
  • Address and resolve customer complaints that have been escalated
  • Address and rectify identified breaches and operational directives
  • Work with the Patrao to establish impact and mitigation plans for potential disruptions
  • Maintain an optimum headcount for Casas within portfolio
  • Coordinate activities for revamp and acquisition projects
  • Ensure trading, liquor and Halaal licenses/certifications are in place
  • Monitor gross profit in line with monthly theoretical
  • Identify risks and factors affecting business continuity and implement plans to improve the business
  • Track the scorecard for Casas and work with the Patrao to address concern areas
  • Report on key metrics for the portfolio, including presenting a quarterly review
  • Onboard new and acquisition Casas for the portfolio
  • Work with the Loss Prevention Officer to identify and implement risk management and prevention controls
  • Work with the Regional Facilities Manager to implement planned maintenance and minor capital projects
  • Monitor emergency drills within the portfolio to ensure Patrao compliance
  • Implement and drive all projects as per project plans
  • Share learnings and oversee the implementation of best practice across the Casas

Marketing and Business Development:

  • Provide input into development and implementation of plans and strategies for growth within portfolio
  • Monitor the implementation of national, regional and local marketing plans and initiatives
  • Work with Marketing to identify and manage marketing activation and stimulate localised marketing initiatives
  • Coordinate and execute quarterly CSI and community initiatives
  • Scan the local area portfolio to identify emerging trends that will affect the Casas
  • Work with the Patrao to identify opportunities to increase customer headcount and generate sales growth

Budgeting and Financial Management:

  • Provide input into the annual budget and forecasting process
  • Monitor adherence to financial policies, processes and budgets
  • Monitor Casa performance and daily sales figures versus budget and targets
  • Monitor Casa expenses, analysing variances and initiating corrective action
  • Coordinate the financial review process
  • Report operational and financial risk to senior management for analysis and mitigation
  • Submit requests to sell or dispose of assets
  • Submit new asset requisition and tagging paperwork
  • Decide on the repair and replacement of equipment
  • Verify and authorise repairs and maintenance invoices

Property Management:

  • Manage relocation, enlargement and revamp projects
  • Identify opportunities for new viable sites within the portfolio
  • Complete the required questionnaire for revamps and relocations
Desired Experience & Qualification

Education:

  • Degree or equivalent NQF Level 7 qualification (Business Management, Financial Management, Hospitality Management)

Legal Requirements:

  • Driver's License

Experience:

Minimum

  • 5-8 years' experience in a middle management role in a restaurant or retail environment

Advantageous

  • 2-3 years' experience in a senior management role in a similar environment
  • Demonstrated experience in delegation, holding others accountable, business planning and communicating across a dispersed group of restaurant managers

Knowledge:

  • Knowledge of restaurant operations including people, product and customer processes (Advanced)
  • Knowledge of running of multiple restaurants/business units (Advanced)
  • Knowledge of real estate for business and footprint expansion (Intermediate)
  • Knowledge of labour practices and bargaining councils (Advanced)
  • Knowledge of Nando's Technical Operations Standards and back office systems (Advanced)
  • Knowledge of operations audits (Advanced)
  • Communication skills – both written and verbal (Advanced)
  • Coaching and mentoring skills (Advanced)
Package & Remuneration

Market Related

  • Food & Beverages
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