Retail Manager
3 days ago
ACDC Dynamics, a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry, is looking for an experienced and dynamic Retail Manager.
Purpose of the Role
The Retail Manager plans and directs the day-to-day operations of the Branch. The incumbent develops strategies to improve customer service, drives store sales, and increases profitability. In addition, you are required to ensure customer needs are met, complaints are resolved, and service is quick and efficient.
Key Performance Areas:
- Manage retail staff and the cashiers.
- Meet financial goals by analyzing variances, initiating corrective actions, formulating pricing policies, and scheduling expenditures.
- Ensure pricing is correct.
- Attend trade shows to identify new services and products.
- Recruit, coach, counsel, discipline, and train employees.
- Evaluate self-on-the-job performance, as well as other staff.
- Identify market trends that appeal to customers.
- Ensure products are clean and ready to be displayed.
- Approve contracts with store vendors.
- Maintain inventory and ensure items are in stock.
- Ensure promotions are accurate and in tune with company standards.
- Utilize computers to record sales figures, for data analysis and forward planning.
- Ensure that health and safety measures are met.
- Maintain health and safety measures and store cleanliness.
- Organize and distribute staff schedules.
- Preside over staff meetings.
- Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
- Handle customer complaints, issues, and questions.
Key Skills and Competencies:
- Strong leadership and management style; plan, lead, and control.
- Excellent organizational skills.
- Experience in arranging customer days.
- Knowledge and experience with in-store promotions.
- Willingness to work on Saturdays and public holidays.
Requirements:
- Minimum 5 years managing a retail store; preference will be given to candidates with electrical knowledge and experience in a similar work environment.
- Qualification in Business Administration, Retail Management, or similar will be advantageous.
- Experience in Accpacc or similar computer packages will be advantageous.
Work Level: Mid-Level
Job Type: Permanent
Salary: Market Related
EE Position: No
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