Control Room Operator lead- Midrand

7 days ago


Sandton, South Africa Architectural Services Full time

Main Purpose Of Job

The aim of a Monitoring Centre Associate I is to handle incoming signals and the monitoring of all Response and Patrol resources.

Qualification & Experience

  • Grade 12 (Matric)
  • Grade C PSIRA Registered

Responsibilities And Duties

  • Administration
  • Monitor and action emergency and non-emergency signals
  • Phoning of the Premises/ Clients/ Key holders
  • Recording all relevant information into the activations by means of computer
  • Record and report all incidents and accidents to the senior on duty
  • Ensure all relevant administrative work and handled signals are completed
  • Monitoring and action of vehicle violations
  • Updating of timesheets
  • COMPUTERS AND EQUIPMENT MANAGEMENT
  • Report any faults to the appropriate authority on duty
  • Not abuse the use of company telephones for private telephone calls
  • Effective use and compliance of safety and zero harm standards
  • TIDINESS OF THE MONITORING CENTRE
  • Responsible for a clean and tidy workstation
  • CLIENT LIAISON
  • Telephonic assistance with any problems or complaints
  • Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
  • Reporting of any faulty alarm systems through the appropriate channel(s)
  • Sales leads to be recorded and reported through the appropriate channel(s)
  • GENERAL
  • Have sound knowledge about all facets pertaining to your position
  • Attend all required meetings and training sessions
  • Not abuse company telephone for private calls
  • STANDARD OPERATING PROCEDURES
  • Standing Operating Procedures must be upheld
  • Meeting and keeping on agreed upon service level and performance targets
  • High standard of service must be upheld
  • ADHOC
  • Assisting with other ad-hoc tasks and projects as and when required
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