Relationship Mngr: Card Acquiring AMEX

4 days ago


Durban, KwaZulu-Natal, South Africa Nedbank Full time
Relationship Manager: Card Acquiring AMEX

Requisition: 138726
Role: Relationship Manager: Card Acquiring
Closing Date: 07 April 2025
Location: Durban

Job Family

Sales And Services

Client Service

Manage Self: Professional

FAIS AffectedJob Purpose

To build and develop strategic relationships with all business units within Nedbank to create business opportunities for staff banking; in line with the Nedbank business strategy.

Job Responsibilities
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
  • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
  • Ensure work is consistently completed for planning; progress reviewed and corrective action taken by drawing and reviewing an activity plan.
  • Ensure efficient resource utilisation to produce balanced output in terms of quality; cost and business expectations by working within budget.
  • Identify and resolve work challenges and problems effectively by constantly engaging and networking with the relevant stakeholders.
  • Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders.
  • Build sound professional relationships with all stakeholders through regular communication and feedback sessions.
  • Develop trusting / professional internal relationships to smooth the flow of work by engaging and regular feedback.
  • Develop collaborative relationships with contractors / consultants / suppliers which meet business needs by regular communication and feedback.
  • Manage own operational budget by ensuring that expenditures (like travel and telephone costs; etc.) are within the allocated budget.
  • Monitor; track and control operational expenses to ensure that business results are delivered.
  • Support the achievement of the business strategy; objectives and values by reviewing Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
  • Identify training courses and career progression for self through input and feedback from management.
  • Ensure all personal development plan activities are completed within specified timeframe.
  • Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Essential Qualifications - NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees
Minimum Experience Level

5 years experience in a client service role within a banking environment

Technical / Professional Knowledge
  • Banking procedures
  • Communication Strategies
  • Data analysis
  • Governance, Risk and Controls
  • Principles of financial management
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Research methodology
  • Decision-making process
  • Cluster Specific Operational Knowledge
  • Customer Focus
  • Delivering High-Impact Presentations
  • Building partnerships
  • High-Impact Communication
  • Planning and Organizing
  • Sustaining Customer Satisfaction
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