Recruiter

3 days ago


Randburg, Gauteng, South Africa Three Ships Full time

We are looking for a Virtual Ophthalmic Assistant and Medical Receptionist for a medical eyecare practice. Clinical eyecare industry experience is required and the qualified candidate must be fluent in English. As the front-line employee, your role will be extremely important for maintaining or improving patient experience and satisfaction. Your goal should always be to make patients comfortable and well-informed. As a Virtual Medical Receptionist, you will be responsible for various receptionist and clerical duties for the eye care practice.

Job duties and responsibilities

  • Answer all incoming calls and schedule appointments, redirect the calls or keep messages
  • Answer all the patients questions and queries
  • Gather required information from patients and medical insurance providers
  • Verify medical insurance benefits and submit insurance claims
  • Prepare and manage outgoing mail
  • Check, sort, and forward emails
  • Place supply orders when necessary
  • Monitor and update records and files
  • Provide general administrative support for the practice

Job requirements and qualifications

  • Experience and knowledge with medical insurance verification and submission of claims is a plus
  • Knowledge of common online systems such as Gsuite, MS Office (especially Excel and Word), etc.
  • Additional qualifications will be a plus

Soft Skills

  • Critical thinking and problem-solving skills
  • Team player
  • Great interpersonal and communication skills
  • Customer-centric
  • Ability to multitask
  • Reliable and punctual

Other Requirements

  • A personal laptop or desktop computer, and an external monitor.
  • A sufficient backup power supply to manage potential power outages.
  • A high-quality headset with a built-in microphone.
  • Flexibility to work hours that align with the client's time zone (EST).

As a part of our client's team, you'll be working in an environment that values patient care. If you have a knack for organization, enjoy being a central resource, and thrive in a dynamic, fast-paced setting, we encourage you to apply today

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