Chief Compliance Officer

3 days ago

Pretoria, Gauteng, South Africa Gap Consulting Full time

Position Type : Permanent or Contract position: 6 Month contract with possibility of permanent appointment
Location: Centurion, Gauteng, South Africa
Remote or Office Based: 75% (office) / 25% (remote / virtual)
Years of Experience Required: At least 3 years
Travel Required: No
Start Date: ASAP

BTS has a fantastic opportunity to join our South African team for a role within our Project Enablement (PE) department as a Journey Manager. The PE team members are key contributors to a programme team, partnering with Account Managers to support and drive the execution of programme deliverables.

This enables everyone to perform their best work by ensuring high-quality results, timely delivery, and exceeding client expectations. This position allows the employee the ideal mix of working remotely and in the office.

This role will be based out of our Centurion office. The hours are generally between 8:00am to 5:00pm Monday to Friday with some flexibility required due to global sessions.

Responsibilities:
  1. Develop timelines and schedules for the completion of the programme in conjunction with the BTS project leader.
  2. Carefully track timelines to ensure all tasks and milestones are met without oversight.
  3. Assist in setting the tone for the programme and providing a clear vision around its objectives for the team.
  4. Own programme deliverables as assigned by the project leader against the project plan.
  5. Cultivate a teamwork-driven atmosphere and collaborate seamlessly with colleagues from various BTS business areas and geographic locations.
  6. Oversee the execution of client programmes, including scheduling, resourcing, and management of all learning platforms.
  7. Monitor and track participant progress across different programmes, ensuring timely completion of assigned participant tasks/activities and other milestones.
  8. Organise periodic review sessions with account managers, learning facilitators, and clients to evaluate progress, gather feedback, and make necessary adjustments.
  9. Monitor support inboxes, client support inquiries, and issue resolution exceeding client expectations.
  10. Partner and communicate with client and internal account teams to put forward recommendations for process improvement that could benefit client and team satisfaction.
  11. Coordinate with other departments (resourcing, finance, logistics, resource management, and production) to ensure deliverables are executed on time.
  12. Create and maintain comprehensive documentation, including but not limited to initiating and compiling data into a client-suitable report format (reports include attendance tracking, participant feedback, facilitator observations, results measurement KPIs, and programme insights).
  13. Manage participant and programme data using digital platforms.
  14. Ensure accurate data entry and tracking of programmes including timelines, revenue, and additional program details.

In addition to these responsibilities, the role is also committed to fostering a supportive and nurturing team environment. They proactively identify developmental needs within the Project Enablement team and work to build those capabilities, ensuring the professional growth and success of each team member.

Qualifications / Requirements:
  1. Project Management diploma or short courses (beneficial but not required).
  2. Proven administrative and/or programme/project coordination experience (could include event planning experience).
  3. Highly organized, analytical, and capable of working on multiple programmes simultaneously, with strong attention to detail.
  4. Exceptional verbal and written communication skills, adept at proactively and effectively engaging with high-profile clients and collaborating with internal teams.
  5. Exceptional self-management abilities through effective prioritization of programme tasks based on urgency and importance.
  6. Ability to work independently while also possessing a strong sense of teamwork.
  7. Approaches challenges with a growth mindset while driving continuous improvement.
  8. Capable of thinking quickly and acting decisively, demonstrating strong critical thinking skills for effective problem solving.
  9. Proficient in gathering and analyzing data, with the ability to generate comprehensive reports.
  10. Digital savviness, ideally with experience using Zoom, Microsoft Teams, Slack, Smartsheet, and Salesforce.
  11. Experience using Microsoft Office Suite is required (Outlook, Excel, Word, and PowerPoint).
What We Can Offer You:
  1. A fast-paced, fun, and engaging environment.
  2. An entrepreneurial culture of freedom and responsibility.
  3. Work with a purpose and social responsibility.
  4. Network globally

Connect with BTSers from 32 offices in 5 continents to create the best experiences for our clients.

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