Industrial Sales Representative

7 days ago

Durban, KwaZulu-Natal, South Africa Staff Solutions Recruitment Full time

Our client in the manufacturing sector is looking for an Industrial Sales Representative to join their team based in Durban.

POSITION INFO :

Qualifications and Experience :

  • Certificate in Sales and Marketing or equivalent (NQF 5)
  • 3 years as a Sales Representative or similar role within the Manufacturing or retail environment
  • Computer Literacy (Basic MS Office; and SAP, ERP Systems and other job-specific software systems).

Duties :

  • Implements sales initiatives in accordance with Industrial Strategy and Plan.
  • Provides monthly feedback and reporting to the Business Manager: Industrial on status for existing and new business.
  • Analyses and provides feedback on buying patterns of customers in geographical area in order to meet target objectives.
  • Ensures that technical developments in the market are reported to the Business Manager: Industrial for escalation to the Technical / Marketing team on an ongoing basis.
  • Ongoing tracking and reporting on competitor activity in the region.
  • Provides ideas to increase sales; grows market share to budget requirements ensuring target achievement.
  • In conjunction with Territory Team Leaders and Regional Sales Managers, provides input to the development of model stock for each customer to decrease rotations.
  • Determines POS material requirements per customer.
  • Makes recommendations on product enhancements for improved sales potential.
  • Identifies potential dealers and distributors for new- and cross-selling business opportunities.
  • Updates customer database and ensures accuracy of all master data per geographical area (critical for CRM purposes).
  • Resolves or escalates all customer queries/complaints according to relevant company policies and procedures.
  • Represents the company in meetings with relevant stakeholders.
  • Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with company core values.
  • Builds and sustains sound relationships, both internally and externally toward the achievement of business objectives.
  • Educates customers to ensure they remain updated with technical product changes.
  • Implements new marketing- and promotion ideas; and assists customers in aligning their strategy with that of the Company marketing strategy.
  • Visits customers and potential new customers according to a set of daily calling cycle and, if applicable, a new business development schedule.
  • Assists customers in credit applications and opening of new accounts.
  • Assesses and manages all warranty claims, according to set policies & procedures, with the exception of those weeks attended to by service representatives.
  • Builds and sustains great customer service levels and business relationships in support of business objectives.
  • Builds and sustains good internal service levels and business relationships with the Central functions in support of business objectives (e.g., Marketing, Operations, etc.).
  • Training of customers to ensure they are kept up to date with technical product changes.
  • Ensures compliance to all relevant company sales and operations policies and procedures.
  • Identifies and reports risks or areas of concern to management within own department and area of responsibility.
  • Monthly reporting and meetings with the Industrial Business Development Manager to feedback status for existing and new business.
  • Conducts regular pricing surveys in the region and reports findings to the Industrial Business Development Manager so as to maintain and grow market share.
  • Ensures relevant sales targets are achieved in accordance with budgetary stipulations/requirements.
  • Regularly meets and discusses action plans regarding overall debtors as per standard trading terms and conditions.
  • Ensures adherence to the expense policy and that operational costs are curbed by reducing unnecessary expenses.
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