Property Administration Controller
2 weeks ago
We're on the hunt for a dynamic Property Admin Lead —someone who thrives in a fast-paced property environment, knows how to keep admin tight, and has a knack for rallying a team to hit those collection targets and deadlines. You'll be the go-to person making sure everything runs smoothly behind the scenes, and that both tenants and team members feel supported.
WHAT YOU'LL BE DOING
- Collections & Performance
- Guide your team to success—set targets, monitor progress, and jump in where needed.
- Troubleshoot issues and follow up on outstanding payments.
- Keep weekly check-ins meaningful and focused.
- Reporting & Analysis
- Ensure your supervisors and team are submitting accurate reports on time.
- Pull together high-level performance insights for the Admin Manager.
- Build solid relationships with tenants—especially high-value clients.
- Handle account queries directly when needed.
- Keep account adjustments, recons, and rate calculations flowing without delays.
- Team Engagement
- Be the kind of leader who inspires loyalty and performance.
- Deal with internal issues quickly and fairly.
- Create space for learning—train, coach, upskill, and prep for growth.
- Make onboarding smooth and effective.
- Billing & Financial Accuracy
- Assist with rent roll prep and investigate discrepancies.
- Personally handle key accounts until they're ready to hand over.
- System Management
- Keep Rentroll and MDA info current and accurate.
- Ensure data entered by your team is reliable.
- Back-up & Support
- Be ready to back up the Support Office Team Leader when needed.
- Keep daily comms going with the Admin Manager—share updates, concerns, and plans.
- Projects & Legal Coordination
- Drive project rollouts and ensure legal file submissions are complete and accurate.
- Support audits and annual municipal calculations by pulling the right people together.
- And... whatever else leadership throws your way. You're flexible like that.
WHAT YOU'LL NEED TO SUCCEED
- A degree in Business Admin, Real Estate, or similar.
- 2+ years in property admin or management.
- Solid knowledge of property processes, great with people, and strong on detail.
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