Floor Supervisor

3 weeks ago

Randburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

High up on the rocky Witwatersrand is where you'll find us. Despite being in the middle of South Africa's largest city, our Westcliff Hotel feels like a chic hillside village, with nine sun-splashed villas woven with courtyards, fountains and gardens. Take a ride up our glass elevator to meet friends for seasonally inspired dishes at Flames, visit our destination day spa that captures the serenity of the region with its nature-inspired treatments, or simply step out onto your room's balcony to enjoy a quiet moment as you admire the endless treetops that stretch out before you.

About Four Seasons Hotel, The Westcliff, Johannesburg

Join Our Team at the iconic Four Seasons Hotel the Westcliff, Johannesburg. A stylish urban resort elevated on a hillside with panoramic views across the Johannesburg Zoo and the prestigious neighbourhoods of the Parks whilst working on a team that is built on mutual respect, collaboration, excellent service and a passion for food and wine.

We seek a highly motivated and service-minded individual to join the Core Team as the Core Supervisor.

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts has been ranked FORTUNE Magazine's "100 Best Companies to Work For."

The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same." – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Job Summary

Our Core Team is dedicated to accommodating guest requests from the ordinary to the extraordinary.

Key Activities
  1. Supporting company and hotel policies and procedures
  2. Participating in scheduling and supervising a team
  3. Ability to work effectively and provide leadership within a management team with shared responsibilities
  4. Oversee CORE operations while on duty with direct accountability for leadership of department
  5. Ensure service standards are met and exceeded i.e., anticipation of guest needs, upselling, test calls, daily tasks, training, etc.
  6. Responsible for ensuring that all guest issues / complaints receive prompt action and follow up and are communicated effectively to all relevant areas
  7. Taking charge of Core agent duties when needed
  8. Establish and maintain an effective communication process with all departments, Spa, Room Service, Front Office, Sales, Catering, Conference Services, Housekeeping and Engineering to ensure smooth experience for guests
  9. Participating and facilitating training for new hires and monthly department meetings
  10. Liaise with VIP parties, Pre-arrival screening process, coordinate with multiple departments to provide a seamless experience for our guests
  11. Attendance at all required Hotel meetings
  12. Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures
  13. Reconciliation of Payroll, Incentives for staff, and OTA reservations
  14. All other duties as assigned

This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required. The ability to assume responsibility for the department in the absence of a manager is essential.

This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

Successful candidate must possess legal rights to work in South Africa.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Should you not have heard from us within 10 days of application, please consider your application unsuccessful at this time.

EE candidates including disabled applicants are welcomed to apply.

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