Transformation Manager

2 days ago Be among the first 25 applicants

Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada.

We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our 'big 4' service categories of restaurants/travel/entertainment and luxury retail.

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten, led by our 7 person ExCo, speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together.

Join Our Team as a Transformation Manager

We're looking for a dynamic Transformation Manager to join our team in South Africa. This is a broad and dynamic role with significant influence over the strategic direction of the company. The role is responsible for enhancing understanding, decision-making, and execution across all key areas of the business and operations.

As the company undergoes rapid growth and expansion, this high-impact role will play a key part in supporting and leading transformation initiatives as part of a unit focused on Change and Transformation for the business. These include driving the adoption of new or emerging mission-critical processes and providing actionable insights through detailed analysis to identify opportunities for growth, automation, and operational efficiencies.

As a Transformation Manager you will be working on cutting edge technology with a range of leaders within the business. This role is expected to grow, offering opportunities to develop into key managerial positions within Operations, AI Product or Technology domains.

The role will support the Transformation Director and require close collaboration with senior leadership including C-level executives to analyse existing processes and identify opportunities to drive efficiency through either enhanced output or automation.

Candidates will be expected to drive and lead complex transformation projects from inception to completion, ensuring alignment with strategic objectives, clear communication of goals, effective stakeholder engagement and continued measurement of ROI.

This includes defining project scope, working across cross-functional teams, managing timelines and budgets, and delivering measurable outcomes that support organisational growth and operational efficiency.

You will likely contribute to projects that leverage generative AI to integrate, automate, and enhance business processes. These initiatives could range from transforming how we engage with members to developing agentic frameworks that empower departments to operate more efficiently and effectively or design and launch the service on a new channel.

Key Responsibilities:

• Lead and manage end-to-end tech & AI driven transformation projects, including planning, execution, and monitoring of progress
• Identify areas for improvement and develop strategies to optimise business processes whilst being able to evaluate potential return on investment
• Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives
• Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions including areas where automation and application of AI will drive a step change in workflow and impact
• Monitor and evaluate the effectiveness of strategy, change or transformation initiatives, making adjustments as necessary
• Analytics, reporting and instrumenting the business: This will include, as examples: development of analysis, dashboards and KPIs to help manage the business effectively, identifying key metrics and building confidence in data-driven decisions by managers and Ten leaders
• Operational analysis: This will include, as examples: understanding our workforce operational processes, and identify areas of optimisation opportunities, understanding profitability across different geographies, channel, or proposition, to better driver operational efficiencies and improvements
  
  

• Bachelor's degree in Engineering, Mathematics or a related field
• Ambitious to design and lead change. At Ten we are in a hurry to create the world's most trusted service business - and the opportunity is in 2025-2026 - so you should join if you believe you can make that happen with high levels of ability, judgment, commitment
• High-potential. We envision that some of the people we hire into such roles to progress to become future leaders of the business.
• Highly numerate, naturally inquisitive and deeply analytical, with the ability to translate complex data and insights into clear, concise, and actionable communication.
• Demonstrates a strong ability to quickly learn and adapt to new technologies, processes, and business areas, driven by a genuine passion for understanding how things work and why they happen
• 3-5+ years of professional work experience, likely in a professional services firm (e.g. management consulting, investment banking, accounting firm)
• Recent experience using some of the following tools and languages:
  • Data Visualization Tools: Tableau, Power BI, QlikView, or Looker
  • Data Transformation & Querying Languages: SQL, M Code, DAX, or similar
  • Automation Languages: Python, Java, C#, R, or similar
  • Automation Tools: Power Automate, UiPath, Blue Prism, Alteryx, or Zapier
  • Scripting for Workflow Automation: VBA, Shell Scripting, or JavaScript
  • Ability to grasp the bigger picture and develop higher-level strategic insights from detailed numerical analysis
  • Self-driven and resilient, with the ability to work in somewhat ambiguous and unstructured environments, with multiple competing priorities
    
    
  Location
  
  We are seeking exceptional candidates based in Cape Town who are able to commute to the office at least 3 days a week.
  
  Benefits
  
  Benefits & Rewards
  
  At Ten, we believe our people are at the core of everything we do. We've cultivated a culture that not only acknowledges hard work but celebrates and rewards it. From regular appraisals to our annual Extra Mile Awards, we ensure that those who go above and beyond receive the recognition they deserve. We're committed to supporting our employees in achieving both their personal and professional aspirations, encouraging everyone to integrate their goals and interests into a fulfilling career with us.
  
  At Ten, you'll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
  
  Commitment to Diversity
  
  We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
  #J-18808-Ljbffr