Senior Transformation Specialist

3 days ago


Cape Town, Western Cape, South Africa TTEC Full time
Job Overview

TTEC is a leading provider of customer experience solutions, and we are seeking an experienced Transformation Director to join our team in South Africa. This is a senior-level position that requires a strong understanding of BBBEE codes and regulations.

About the Company

TTEC is a global leader in customer experience solutions, serving clients across multiple industries. We offer a range of services, including contact center outsourcing, digital marketing, and customer relationship management.

Responsibilities
  • Drive transformation and impact initiatives that align with our global strategy.
  • Develop and maintain the transformation strategy for the business, ensuring compliance with legislative requirements.
  • Collaborate with internal and external stakeholders to promote TTEC's BBBEE and impact initiatives.
What You Will Bring
  • Relevant experience in a transformation role within a BPO or similar international services organization.
  • Minimum of 2 years' experience in a transformation role at management/EXCO level in a BPO.
  • Experience working within an international matrix organization.


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