Customer service agent

7 days ago


Randburg, Gauteng, South Africa CallForce Full time

Inbound customer service call center agent needed for Airline company

RESPONSIBILITIES:

  • Receive calls from customers / passengers
  • Deal with problems such as delays, cancellations, etc.
  • Explain processes to customers and assist them where necessary
  • Work in a team and longer than normal hours (shift work)
  • Handle confidential information
  • Communicate with customers both verbally and in writing.

REQUIREMENTS:

  • Grade 12
  • One (1) to four (4) years' experience in a Call Centre Environment
  • Travel or relevant qualification will be an advantage
  • Excellent communication in English – speak, read, and write
  • No criminal or credit record
  • Able to work on weekends, public holidays, and flexible hours as required
  • Own transport would be an advantage.

SHIFTS ROTATIONAL:

  • 07:00 – 16:00
  • 08:00 – 17:00
  • 09:00 – 18:00
  • 10:00 – 19:00
  • Includes weekends and public holidays.

PERSONAL ATTRIBUTES:

  • Punctual
  • Excellent understanding or experience in delivering great customer service
  • High degree of patience and assertiveness
  • Immaculate timekeeping
  • Trustworthy, professional, and reliable, including dealing with confidential information
  • Ability to work well under pressure
  • Practices good time management and willingness to work longer than normal office hours
  • Remains focused to handle objections
  • Customer-focused and service-oriented.
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