Customer service agent
7 days ago
Inbound customer service call center agent needed for Airline company
RESPONSIBILITIES:
- Receive calls from customers / passengers
- Deal with problems such as delays, cancellations, etc.
- Explain processes to customers and assist them where necessary
- Work in a team and longer than normal hours (shift work)
- Handle confidential information
- Communicate with customers both verbally and in writing.
REQUIREMENTS:
- Grade 12
- One (1) to four (4) years' experience in a Call Centre Environment
- Travel or relevant qualification will be an advantage
- Excellent communication in English – speak, read, and write
- No criminal or credit record
- Able to work on weekends, public holidays, and flexible hours as required
- Own transport would be an advantage.
SHIFTS ROTATIONAL:
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
- 10:00 – 19:00
- Includes weekends and public holidays.
PERSONAL ATTRIBUTES:
- Punctual
- Excellent understanding or experience in delivering great customer service
- High degree of patience and assertiveness
- Immaculate timekeeping
- Trustworthy, professional, and reliable, including dealing with confidential information
- Ability to work well under pressure
- Practices good time management and willingness to work longer than normal office hours
- Remains focused to handle objections
- Customer-focused and service-oriented.
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