Technical Writer and Editor

2 weeks ago


Randburg, Gauteng, South Africa BankservAfrica Full time

Job Location : Gauteng, Johannesburg

Deadline : April 07, 2025

Your key responsibilities include :

  • Undertake target audience analysis to determine the type of technical documentation that is required to be created.
  • Determine the clearest and most logical way to present information for greatest reader comprehension.
  • Organise the collected information to create and edit documentation, videos or blogs for the user.
  • Gather information about the product or service in question to understand how it works and the technology behind it.
  • Generate innovative ideas for content and workflow solutions.
  • Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
  • Analyze information required for the development or update of policy, procedure and form documentation.
  • Write content for other members of the team.
  • Review content developed by other members of the team.
  • Assess the content for clarity, accuracy, consistency and conciseness to ensure it is free of mistakes, easy to follow and up-to-date.
  • Revise, review or modify documents prepared by others.
  • Manage version control of documents.

QUALIFICATIONS / KNOWLEDGE

  • Bachelor's degree in English, communications, journalism or a related field.
  • Master's degree would be beneficial.
  • Microsoft Office Suite familiarity is necessary.

EXPERIENCE

  • Minimum 3 - 5 years in position of editor or publisher.
  • 7 - 10 years experience in technical writing in a technical engineering environment or SAAS environment.
  • Business and IT fluency.
  • Fluency in technical and common office software.
  • Ability to pay attention to details.
  • Written and oral communication skills.
  • Ability to prioritize and execute tasks in a fast-paced environment.
  • Willingness to take on new challenges and build on current skills.
  • Exceptional analytical and conceptual thinking skills.
  • Ability to multi-task and be a self-starter.
  • Ability to check all technical material for consistency and accuracy.
  • The ability to produce visually attractive documentation through graphics and text.
  • Analytical and problem-solving skills.
  • The ability to handle large amounts of information.
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